Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications.
Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.
Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.
Please visit www.bruker.com
ResponsibilitiesThe Customer Experience and Quoting Specialist is the face to our internal and external customers, they are responsible for ensuring Customer Experience is the core focus from initial inquiry to order entry to cash communication.
Responsible to receive, track all incoming inquiries from our internal & external customersPrequalify and assign the inquiries to the relevant partiesProvide internal Sales & Service SupportExternal Customers Inquiries
Monitor & prequalify all incoming inquiries (understand requests received by phone, emails, or others)Collect and document data (Contact details, system details, topic…)Assign inquiry to the relevant party (Sales, Service, others…)Support with end to end communicationProvide recommendations for accommodation & travel directions to Bruker locationsSales & Service Support
Support with tender submissions including collation of commercial documentsSupport by creating quotations (systems, accessories, spare parts, consumables, service agreements, relocations, repairs, & any billable service)Work closely with the team of technical experts to ensure feasibily of quotes when necessaryDocument Support (collect, fil-in, submission of external or internal documents required by customers and / or auditors)Support the cash collection process : Communication with banks (Letter of credits, bank guarantees), invoice distribution (customer portals submission…)Coordinate returns of defective material to repair centersClose cooperation with the order processing teamSupport for the same features in other regions when language permits, back-upDevelopment of excellent working knowledge of Bruker productsOther tasks that broadly correspond to the above tasks and objectivesAll other tasks related to improving effectiveness Qualifications Language Skills : Fluent English, any additional European language is a plusHigh school diploma or equivalent requiredSignificant experience in Business administration(minimum 3 years)Hands-on experience on SalesForce.com CRM appreciatedKnowledge of Microsoft Office applications (Word, Excel, Outlook) Options Apply for this job onlineApplyShareTell a friend about this jobRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMS
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