Customer Experience & Quoting Specialist (f/m/d) Job Locations DE-BW-Ettlingen Posted Date 6 hours ago(8/13/2024 10:20 AM) Req. # 2024-15443 Position Type Employee Overview

 

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.

Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems and a strong reputation among its customers. Being one of the world's leading analytical instrumentation companies, Bruker is strongly committed to further fully meet its customers’ needs as well as to continue to develop state-of-the-art technologies and innovative solutions for today's analytical questions.

Please visit www.bruker.com.

For our Bruker entity in Ettlingen we are looking for Customer Experience and Quoting Specialist (m/w/d).

Responsibilities

Purpose of the job :

 

The Customer Experience and Quoting Specialist is the face to our internal and external customers, they are responsible for ensuring Customer Experience is the core focus from initial inquiry to order entry to cash communication.

Provide internal Sales & Service SupportResponsible to receive, track all incoming inquiries from our internal & external customersPrequalify and assign the inquiries to the relevant parties

Primary responsibilities

 

Sales & Service Support

Support by creating quotations (systems, accessories, spare parts, consumables, service agreements, relocations, repairs, & any billable service)Work closely with the team of technical experts to ensure feasibily of quotes when necessaryDocument Support (collect, fil-in, submission of external or internal documents required by customers and / or auditors)Support with tenders, when applicableSupport the cash collection process : Communication with banks (Letter of credits, bank guarantees), invoice distribution (customer portals submission…)Coordinate returns of defective material to repair centers

  

Secondary responsibilities

 

External Customers Inquiries

Monitor & prequalify all incoming inquiries (understand requests received by phone, emails, or others)Collect and document data (Contact details, system details, topic…)Assign inquiry to the relevant party (Sales, Service, others…)Support with end to end communicationProvide recommendations for accommodation & travel directions to Bruker locations

Overall

Close cooperation with the order processing teamSupport for the same features in other regions when language permits, back-upDevelopment of excellent working knowledge of Bruker productsOther tasks that broadly correspond to the above tasks and objectivesAll other tasks related to improving effectiveness

 

Business Travels: less than 10% within EMEA

Qualifications

Required Qualifications & Hard skills

High school diploma or equivalent requiredSignificant experience in Business administration At least 3 years hands-on experience on SAP ERPAt least 6 months of experience in the field of public tendersExcellent written and oral communication skills in German (Fluent) & English (B2)Any additional European language appreciatedNo visa disqualification from US or EU
Able to build knowledge of the hardware configuration of our major hardware product lines (Magnetic Resonance or Imaging products) to support the sales and service organization in preparing a quoteHas an understanding and process knowledge of public tenders for capital equipment and has repeatedly and continuously participated in the successful submission of such tendersHands-on experience on SalesForce.com CRM appreciatedKnowledge of Microsoft Office applications (Word, Excel, Outlook)

 

Soft skills

Team player
Communication skills
Organizational skills
Able to quickly adapt to new situationsAble to work autonomouslyBe proactiveTime and stress managementSolution-oriented workSense of responsibilityResilience

Nice to have

Command of the Polish language

 

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