At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.

The PG&A (Parts, Garments & Accessories) Customer Experience Representative is a Polaris brand champion who delivers a personalized, high touch experience to help our customers navigate the road or trail they’re on. Provide industry-leading consumer service to Polaris end users. Work in a team environment supporting and training first level consumer service and handling escalated cases to deliver world-class, customer-centric service solutions to Polaris customers.

ESSENTIAL DUTIES & RESPONSIBILITIES

Supports contact center personnel with tools, process and information to drive customer satisfactionInteract with customers via email and over the phone to solve order and product related issuesUse resources to assist in the buying decision of customers using Polaris managed websites and online MarketplacesBe Subject Matter Expert on Polaris Vehicles, Parts and Accessories; providing accurate fitment, diagnosis and support to Polaris CustomersEnsures that customers have a positive experience; commit to meet or exceed customer expectationsFacilitate problem solving, research, and dispute resolution between Polaris dealers, PG&A Technical Support, e-Commerce and consumersUse metrics to improve consumer satisfaction and conduct data analysis to identify root causesAccountable for follow-up with customers to assure problems/issues receive a timely response or resolutionBuild long-term relationships by providing customer-centric solutions in a timely fashionMaintain a positive representation of all Polaris brands at all timesParticipation in weekly status meetings with direct, indirect manager, and teamOther duties as assigned

SKILLS & KNOWLEDGE

High School Diploma or Equivalent required, Bachelor’s degree (preferred)Minimum of two years direct interface with consumers with Powersport, Motorcycle or Automotive dealership experience preferredStrong desire to deliver industry-leading consumer service and build strong consumer relationshipsAbility to maintain a positive attitude and treat each contact with professionalism and respectStrong prioritization skills and attention to detailExcellent problem solving and conflict resolution skills requiredAbility to work well under pressure and manage stressful interactionsAbility to ask questions, easily process information and translate that to actionExcellent oral and written communication skills; proficient in explaining complex situations to customers in an easy to understand fashionCurrent knowledge of computer software and applications preferred – Microsoft Outlook, Microsoft Office Suite of products, and SharePoint. CRM and AS400 experience a plusTechnical/mechanical aptitude a plus

WORKING CONDITIONS

Remote with intermittent attendance at Plymouth Office

The pay range for Minnesota is $42,000 to $55,000 per year. Individual salaries are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills, and geography.

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This position is not eligible for sponsorship

To qualify for this position, former employees must be eligible for rehire, and current employees must be in good standing.

We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE.  Apply today!

At Polaris we put our employees first, by offering a holistic approach to their health and financial wellbeing.  Polaris is proud to offer competitive compensation, including a market-leading profit-sharing plan that is fundamental to our pay-for-performance culture. At Polaris, employees are owners of the company through company contributions to our Employee Stock Ownership Plan and discounted employee stock purchases plan. Employees receive a generous matching contribution to 401(k), financial wellness education and consultation to plan for their financial future. In addition to competitive pay, Polaris provides a comprehensive suite of benefits, including health, dental, and vision insurance, wellness programs, paid time off, gym & personal training reimbursement, life insurance and disability offerings.  Through the Polaris Foundation and our Polaris Gives paid volunteer time off, we support employees who actively volunteer their time, efforts, and passions to improve the health and wellbeing of the communities in which they live, play and work. Employees at Polaris drive our success and are rewarded for their commitment.

About Polaris

As the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. Polaris' high-quality product line-up includes the Polaris RANGER®, RZR® and Polaris GENERAL™ side-by-side off-road vehicles; Sportsman® all-terrain off-road vehicles; military and commercial off-road vehicles; snowmobiles; Indian Motorcycle® mid-size and heavyweight motorcycles; Slingshot® moto-roadsters; Aixam quadricycles; Goupil electric vehicles; and pontoon and deck boats, including industry-leading Bennington pontoons. Polaris enhances the riding experience with a robust portfolio of parts, garments, and accessories. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe.  www.polaris.com  

EEO Statement

Polaris is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.