Lubrizol Advanced Materials is an essential ingredient in improving lives. Our innovative products enhance the shampoos, lotions and soaps you use; the medicine you take; the sports apparel and shoes you wear; the detergents that keep your whites whiter and your colors from fading; the medical devices that speed your recovery and enhance your comfort; the specialty coatings that make your wood furniture, floors and cabinets more durable, more beautiful and more sustainable; and the plumbing systems in your home that will never corrode, pit or scale.  With such a diverse portfolio, Lubrizol Advanced Materials offers unparalleled career growth opportunities for top-talent.  To learn more about each of our core businesses, click on the following links: Engineered Polymers, Personal Care, Home Care, Lubrizol LifeSciences, Performance Coatings, and Lubrizol CPVC Piping Systems.

 

     ACCOUNTABILITY:

To ensure complete customer satisfaction by effectively processing accurate orders, providing timely and effective communication and information with being proactive in problem resolution. 

 

    RESPONSIBILITIES:

 

Customer Orders:

Support and process customer orders in SAP. Keep track of order status and communicate progress with supplying plant and both internal and external customers for on-time delivery Follow up the shipment status and work with logistics for import & export & local delivery Handle customer inquiry on stock availability, order status, transportation status with timely manner Responsible in the order process fulfilment and improvement. Issue invoice based on each shipment and receive payments

 

Customer Complaints:

Handle Quality complaint(QP) & Service complaint (QS) in CRM Support to investigate and deliver the finding to customer with corrective/preventative action Issue Credit/Debit note issue to customer

 

Customer Samples:

Process requests for free of charge commercial product samples with appropriate approvals Arrange Article / Development sample order Arrange the custom clearance and track the delivery status

 

Customer Queries:

Handle the coordination and response to all inquiries for troubleshooting Work closely with sales / supply chain team to meet customer’s satisfaction.

 

 

REQUIREMENTS – EDUCATION, EXPERIENCE, SKILLS:

 

Education Background: Bachelor degree

 

Technical Skills: Over 7~12 year’s Customer Service Representative experience is required. Well understanding in Intercompany trading business model and Chemical industry knowledge. Good English skills including speaking and writing. SAP experience is required 

 

Driven by the latest cutting-edge technologies and trends, Seoul is one of the most fast-paced, high-tech cities in the world. This is one of the most densely populated places on the planet, but for all its nonstop consumption, Seoul is also a place of considerable tradition and history. Korean culture and customs are deeply rooted in family values and, respect and obedience towards seniors, Status and dignity is crucial as every action of an individual reflects back on their family, company, and country. Seoul has a long and rich history, having served as a royal capital since 1394, it has now developed into a bustling metropolis, acting as the hub for political, economic, social, and cultural matters. The Han River runs through the heart of the city and divides the city in two; the northern part of the city is a focal point for culture and history, while the southern part is well known for its business district.