Job Title: Account Specialist

Job Description

As an Account Specialist, you will play a crucial role in ensuring customer satisfaction by accurately entering data, processing orders, managing inventory, and handling customer inquiries. You will also coordinate with vendors to maintain stock availability and resolve any issues that arise. This position requires excellent communication and problem-solving skills to manage customer accounts effectively.

ResponsibilitiesAccurately enter customer information, orders, and other relevant data into our system.Process customer orders efficiently, ensuring accuracy and timely delivery.Communicate with vendors to manage orders, resolve issues, and ensure timely supply of products.Regularly check inventory levels and coordinate with the inventory team to maintain stock availability.Send and respond to customer emails promptly, addressing inquiries, complaints, and providing information as needed.Identify and resolve customer issues, ensuring a positive customer experience.Handle customer accounts, including updating information, managing preferences, and ensuring customer satisfaction.Essential SkillsHigh school diploma or equivalent; associate’s or bachelor’s degree preferred.Proven experience in a customer service role.Strong data entry skills with attention to detail.Excellent communication skills, both written and verbal.Ability to work with vendors and manage inventory.Strong problem-solving skills and the ability to handle customer complaints effectively.Proficiency in using customer service software and Microsoft Office Suite.Additional Skills & QualificationsCustomer service experienceCall center experienceCustomer support experienceAccount management experienceExperience with purchase ordersSales experiencePay and Benefits

The pay range for this position is $23.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Richmond,VA.

Application Deadline

This position is anticipated to close on Feb 7, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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