Welcome page Returning Candidate? Log back in! Customer Experience Representative - Retrieval (Temp) Job Locations US-Remote Posted Date 11 hours ago(1/9/2025 3:46 PM) Requisition ID 2025-38159 # of Openings 2 Category (Portal Searching) Customer Service Position Type (Portal Searching) CIOX Temporary Full-Time Equal Pay Act Minimum Range $18.00 - $21.00 per hour Overview

Who we are...

Datavant protects, connects, and delivers the world’s health data to power better decisions and advance human health. Datavant is a data platform company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.

 

What we offer…

By joining Datavant today, you’re stepping onto a highly collaborative team that is passionate about creating transformative change in healthcare. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. 

 

What we need…

Datavant’s Customer Experience Representative - Retrieval, will interact with Record HUB customers by addressing inquiries, resolving issues or complaints as well as educating customers.

At Datavant, people are most important to us. We strive to have a positive impact on each individual in regard to their personal health information. If you’re looking to make a difference in the lives of many, please join the Datavant Team!

 

Position Highlights
• Opportunity to work a temporary full-time schedule.

Monday – Friday 8am-6pm (Remote - Customer Service Support - Inbound & Outbound)

• Receive full benefits including medical, dental, vision, 401K, tuition reimbursement
• Paid time off (including major holidays)
• Virtual and in-person training
• Opportunity for growth within the company

Typical Day
• Preferred understanding of HIPAA requirements for releasing medical records and
medical record requests
• Handling inbound and outbound calls, email, fax and other administrative tasks
• Assisting walk up patients and/or clients

What We’re Looking For:
• Great customer service skills
• Administrative/clerical experience
• Previous experience working in a medical office environment (preferred, not required)
• Willingness to learn and grow within Datavant

Responsibilities What You Will Do...Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries in a high call volume, fast-paced environment.Interacts with customers via telephone, email, and online chat providing customer service to Record Hub customers by answering complex product related questions, resolving issues, and educating customers.Investigate and solve product and service complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.Ensures that appropriate actions are taken to resolve customers problems and concerns.Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.Making outbound telephone and email contacts to customers to provide education and facilitate issue resolution.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service processPerforms other related duties as assigned Qualifications What Helps You Stand Out...Excellent communication skills including active listening.Service-oriented to resolve customer complaints and issues while maintaining a professional and calm demeanor.Critical thinking and strong problem-solving skillsProficient computer skills with the ability to learn new software and tools.Proficient in working with ticketing systemsEducation and Experience:High school diploma, general education degree, or equivalent.3 or more years of Customer service experience requiredExperience using Call Center Phone systems like Ring Central 1 or more year of experience in a call center environment.Data entry/Typing skills of 30 WPM

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc.  Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis.  Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

 

For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.

 

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

 

This job is not eligible for employment sponsorship.

Equal Pay Act Minimum Range $18.00 - $21.00 per hour Need help finding the right job? We can recommend jobs specifically for you! Click here to get started.