Job Description
Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
We’re looking for a Senior Analyst in our ever-evolving Customer Experience Cincinnati team to help us unleash the potential of every business.
Are you ready to make your mark? Then you sound like a Worldpayer.
About the team
Customer Experience - Our Customer Experience Worldpayers are at the heart of it all — enabling us to provide world-class support to customers. They intently listen to our customers and help us stay ahead of evolving customer expectations. Unwavering dedication and full of enthusiasm, they’re always finding ways for us to grow.
What you’ll own
Develops recommendations to solve problems and issues and influences stakeholders using data derived from user experience insights / analysis, operational data (revenue, customer tier, tenure, etc.), and insights from internal forumsPartners with internal stakeholders and lines of business to influence and make stakeholder recommendations for product development, roadmap planning, and feature prioritization to enhance the user experience and support our path toward digitizationPartners with VOC strategists to design and implement feedback collection methods such as surveys, usability tests, and user interviews aiming to gather data on user interactions, pain points, and satisfaction levels.Collaborates with product management to ensure that user feedback is integrated into product development and prioritizationSupports lead CX statistician in research and analysis to support business operations and presents findings to manager or project leaderDevelops complex understanding of customer experience using detailed customer journey maps for all lines of business, including types of customers, touchpoints, products used, pain points, and key journey milestones.What you bring
Prior experience designing and improving customer experiencesExcellent verbal and written communication skills to audiences of various levels in the organization, e.g., executive, management, individual contributorsExcellent analytical, decision-making, problem-solving, interpersonal, team, customer service, negotiation, conflict management and time management skillsStrong ability to persuade and influence others on the best approach to take using a data-driven approachEmpowered – You use our initiative, taking calculated and thoughtful risks to progressHumble – You never stop learning, no matter how experienced you are. You create a culture where honesty and accountability are valued.Creative - You simplify the complex. Always looking forward to create a bigger impact for our colleagues and customers.What makes a Worldpayer
What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.
Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.
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Privacy Statement
Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.
EEOC Statement
Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here.
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.