About Us:

Parents say British Swim School is quite simply the nation’s leading swim school,  and as we continue to expand the reach of our life-saving program, we’ll always want to hear from fun-loving, service-minded individuals who might fit into our award-winning team! 

The Position:

Receives and places telephone calls. Maintains solid customer relationships by handling questions and concerns with speed and professionalism. Performs data entry. May also require research skills to troubleshoot customer problems. Excellent communication abilities and data entry skills are essential.

General Purpose

Interact with customers to provide and process information in response to inquiries, concerns and requests about services.

Main Job Tasks and Responsibilities

deal directly with customers either by telephone, electronically or face to face respond promptly to customer inquiries handle and resolve customer complaints obtain and evaluate all relevant information to handle product and service inquiries provide pricing and delivery information perform customer verifications set up new customer accounts process orders, forms, registrations and requests organize workflow to meet customer timeframes direct requests and unresolved issues to the designated resource manage customers' accounts keep records of customer interactions and transactions prepare and distribute customer activity reports maintain customer databases manage administration follow up on customer interactions provide feedback on the efficiency of the customer service process Education and Experience

High school diploma, general education degree or equivalent knowledge of relevant computer applications competent computer skills including MS Office or equivalent ability to type knowledge of administrative procedures numeric, oral and written language applications Key Competencies

interpersonal skills communication skills - verbal and written listening skills problem analysis and problem-solving attention to detail and accuracy data collection and ordering customer service orientation adaptability initiative stress tolerance What can you expect from us?

Flexible schedules - shifts between 4 to 5 hours; easy to schedule around other jobs or studies with highly competitive pay. Being welcomed into a warm, fun culture with mission-driven managers who give back to the community and their staff. The opportunity for growth in a business with massive expansion opportunities. Structured, paid training (including first aid certification as needed). Extra paid birthday time off. Free parking onsite. Happy, laughing, singing KIDS. ******Please note we are only looking for candidates based out in northern California****** Compensation: $18.00 - $22.00 per hour

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.