Unilever is currently hiring for Customer Experience Specialist role!

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.  About our work in Hungary, check our website.

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.  If you want to ensure customer satisfaction by securing and improving the last mile to the customer, and if you want to proactively communicate with customers and utilize available data to suggest and drive the improvement agenda, including cost to serve, this role is just for you!

MAIN ACCOUNTABILITIES AND RESPONSIBILITIES

Understand the needs of retail customers through internal reviews and support the resulting strategies through proactively initiating actions for continuous improvement.You’ll serve as “point of contact” for operational escalation on matters outside of guardrails and service delivery to enable targeted interventions.Be accountable for improving long term customer operations and customer service key metrics for own customers.Own & drive Customer Collaboration Agenda.Manage local audits & initiate local requirement changes.

Details of key responsibilities:

Act as an “escalation point” for order-to-cash related questions.Integrate new customers and channels into existing processes in close alignment with the sales team.Provide input to commercial contracts (logistics, Trade Terms, electronic data exchange).Evaluate cost-to-serve efficiency and cost & supply chain efficiency, especially opportunities from ordering behaviour.Work closely with customers and using data analytics to get customer insights.Use customer insights to propose and drive improvements.Lead Customer supply chain reviews with customer, engage sales teams where support is needed Monitor customer sales/forecasting patterns and provides needed info to Customer Operations on any changes/special cases.Support GenPact HUB colleagues in order-to-cash process improvement.Participate in/provide input for projects and improvement initiatives related to order-to-deliver area.Be the first point of contact for the business and customers for Customer Experience related questions.Provides training to colleagues and new team members regarding your own field.Coordinate initiatives (e.g. gathering and analyzing data, providing insights toward customer behavior and contact with Sales/Customer).Create and optimize internal and external reporting.Work together with customers and other stakeholders to find relevant improvement areas to improve the customer experience and influence their behavior.

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

You are experienced and have track record in understanding customers and their needs (advantage if you worked in similar role within FMCG or in any Logistics Network)Work experience in a logistics/customer service/sales or customer logistics position or a combination of theseUniversity/College studies in Economics (specification in Supply Chain is an advantage)Native Hungarian and at least intermediate level fluency in English

Skills

Proficiency using Microsoft Office (Word, Excel, PowerPoint, Outlook) and you are also familiar with Power BI, SAPAnalytical skills to be able to analyze data and derive actionable insightsProactive solution & problem-solving mindset that helps you identify and address issuesCommunication & collaboration skills as you work with various stakeholdersUnderstanding of supply chain processes and technology

Behavioural Excellence

You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

WHAT WE OFFER

Performance based annual bonusCafeteria (including elements like support for self-development, SZÉP card, ShareNow)Home office opportunity (hybrid working)Healthcare programs – we support your healthy lifestyle with health insurance, sport opportunities and we also provide mental health supportWe provide you company laptop, mobile phone and other equipment is also available upon requestOpportunity to buy Unilever products at discounted price in the employee shop

ARE YOU INTERESTED?

After receiving applications if your CV and profile meet our requirements and catch our interest, our recruiter will contact you by phone for an initial discussion. Following this, a personal interview will be arranged where you will have the opportunity to showcase your skills and learn more about Unilever and the position in greater depth.

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage, civil partnership and maternity. 

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.