We’re looking for a Customer Experience Specialist to continue building a world-class customer experience across more than 10 marketplace channels that Spreetail partners with. We are committed to providing solutions and building relationships with our customers on a day-to-day basis. How you will achieve success:Communicate directly with our customers via phone and email. Think critically to resolve customer issues and provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.Drive innovative and creative solutions to protect revenue. Support our customers, our vendors, and our marketplace partners and provide them with a wonderful experience.Play a critical role in driving many processes that impact departments across Spreetail by advocating for customer initiatives.What experiences will help you in this role: Critical thinking without losing sight of the details.Accepting open feedback and accountability.Ability to multitask and prioritize effectively.Accuracy in typing. Proven track record of effective time management skills.