At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

 

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered, and recognized.

What You Can Expect

Responsible for coordinating our logistics activities within the Customer Experience team whilst providing an exception level of Customer Service to both internal and external Customers. 

Role comprises of both direct communication with Customers via telephone and email, as well as interacting with our SAP, Salesforce, booking app and MyMediset system to process bookings, invoicing, replenishments, order queries/ deliveries etc. 

How You'll Create Impact Communicate with Customers (both internal and external) via the appropriate media, being telephone and email Create, release and amend loan bookings from internal and external customers using our 'MyMediset' software and the booking appCoordinate Urgent deliveries of our loan sets when demanded Be pro-active with following up on back orders in the loaners Arranging collections; Managing deliveries and returns of loan sets Maintain orders on customer-based portals; Work with multiple ERP systems which support activities Monitor the respective queues within Salesforce ensuring timely completion of requests Support the Patient Custom Made products and ensure timely delivery Be able to engage with and interact in a divers team based in an Open Plan office environment Other ad hoc duties as required by the Customer Experience Supervisor/ Manager Learn and understand the important of Zimmer Biomet products and services and apply empathy to situations/ discussions with the Customers so that we recognize the potential impact of their actions to peoples health and wellbeing What Makes You Stand Out Fluent in Dutch, French and English, in both speech and writing. Good working knowledge of the Microsoft Office suite, including Excel, Work and Outlook Strong proactive communication skillsHigh level of being driven and persistentGreat attention to detailStrong customer focus and responsivenessAbility to demonstrate a high level of flexibilityProblem solving & analytical skills Your Background Relevant qualification in Customer Services or previous experience of working in a Customer Service environment; Supply Chain, Logistics or Customer Service background Knowledge of product, anatomy and physiologyPreferably experienced in production planningIT literate (MS Office, SAP, Salesforce)MBO/HBO education in Business or Administration, or equivalent through professional experience.
 

EOE/M/F/Vet/Disability