Customer Experience Specialist

GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator.

HOW A FUNCTIONAL ANALYST SENIOR WILL MAKE AN IMPACT
● Analyzes user needs and performs research and functional analysis on a variety of projects


WHAT YOU’LL NEED TO SUCCEED:
● Education: Bachelor of Arts/Bachelor of Science
● Required Experience: 5+ years of related experience

- alittle travel to DC as needed

- Proactively identify and resolve customer pain points

- Track and analyze customer feedback to identify gaps

- Collaborate with stakeholders to complete projects 

- Respond to customer questions, resolve complaints 

- Recommend strategies to strengthen customer experience metrics

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from