About the Job

JOB PURPOSE

Accountable for Customer Fulfilment, Distributor Operations & Process Effectiveness & Analytics

S&OE Process (Sales & Operations Execution) and communication with internal stakeholders

Effectiveness of the overall Customer Fulfilment process

Outsourced Back Office Activity Governance (4PL Distributor Management), maintaining an optimized cost and high service level

Support of the internal supply chain with analytics and reporting related to order to cash process

KEY TASKS / ACCOUNTABILITIES

Outsourced Back Office Activity Governance

Maintain an efficient cost spending at distributor and order fulfilment.

Drive distributor/3PL performance and adherence to operational excellence and cost efficiencies.

Day-to-day coordination, orchestration & governance of any local outsourced back-office activity (via 4PL/3PL)

Manage contact with the WH/3PL relating to necessary fulfilment activities

Manage and lead performance-based Operations Business Review with 4PL

Identify potential risk, ensuring the procedure/ guidelines are executed as planned and ensuring CAPA for identified gaps are in place and closed.

S&OE Process & Customer Fulfilment Coordination

Organizes & leads the S&OE process once monthly targets are aligned with SCBPs and Customer Care

Decision on external and internal mitigation actions (delay deliveries, modify order quantity, propose substitution)

Align with SCBPs/Customer Care product allocation per customer in a shortage situation and communicate to warehouse/3PL as necessary.

Determine the orders that are eligible for fulfilment using short shelf-life (batch determination & customer agreement)

Responsible for the correct maintenance of product master data at distributor side

Responsible for monitoring 4PLs/3PLs to provide the required information to follow-up the E2E Customer fulfilment execution process (i.e. POD)

Review blocked orders for certain scenarios and make request to update &/or unblock them to relevant approvers

Process Effectiveness & Analytics

Accountable for distributor reports and analysis of FillRate / OTIF, ABC Data, Returns/RUDs, Destruction and align with Customer Care & SCBP on action planning

Monitor the E2E fulfilment process running a defined set of reports and analysis to detect issues/inefficiencies and drive continuous improvements (Distributor Agreement SLAs)

Support month end closing to ensure all steps defined in the local policies are properly executed

As performance and analytics lead:

Communicate root cause analysis of issues found

Executes additional process analysis when requested

Support local team with reporting & KPIs

Prepare/extract KPIs for fulfilment processes

Collaboration with Internal SC on Process Improvement

Supports necessary SC customer collaborative activity driven by SC Customer Care or SC Business Partners

Proactively brings service and joint value-creation improvements

Attends SC Operational meetings with customers when necessary

Enables tri-party SC collaborative approach through warehouse/3PL  

Enables customer communications via SC Customer Care

Acts as co-owner in driving Distribution Agreement

Compliance

Compliance routines & O2C monitoring (incl. SOPs review/ creation, compensatory controls & action plans)

Lead review of control points such as SO modification, Distributor Inventory Accuracy, Returns/RUD and all related controls under order to cash

Be responsible for Supply Chain compliance process on distributor side

Health, Safety and Environment

Sanofi employee must understand own roles and responsibilities in avoiding health risk (Health), preventing accidents (Safety) and environment protection (Environment). Involved in any such activities must comply with HSE policy.

Cooperate with management in the provision of a healthy and safe workplace at the warehouse/distribution centres, office

REPORTING RELATIONSHIP

The incumbent will report directly to the Philippines Supply Chain Head based in Manila, Philippines

KEY INTERFACES

On distribution aspects, relationship with 3rd party partners; On commercial aspects, relationship with Trade / Partnership

Any other department or support function (e.g ITS, Finance, Internal SC), which can support in driving customer value or support in resolving a query or customer issue.

Global Customer Fulfillment COE

External Customers and Distributors

About You
 

JOB KNOWLEDGE & SKILLS

Bachelor's Degree

Min. 8 years relevant work experience in pharma/FMCG sector in distribution and warehouse management, logistics and transportation and distributor SLAs

Knowledge of key supply chain/logistics processes & current distribution best practices

Proactive, self-motivated, independent, positive attitude, strong leadership qualities and a good team player

Excellent analytical and organizational skills, including ability to adapt to a dynamic environment and manage multiple projects. Able to convey complex information through numbers and analysis.

Being innovative, strategic, impactful and influential and passionate to drive for results.

Proven proactive communication skill and able to lead key meetings across all levels in the organization.

Knowledge and exposure to SAP, an advantage

Proficient in MS software including Excel, PowerPoint, Word

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!