Customer Generation Analyst (Mid or Senior), Portland, OR #113207 **Date:** Feb 12, 2025 **Location:** Portland, OR, US, 97232 **Company:** PacifiCorp **JOIN OUR TEAM!** PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability inclusion & belonging. **General Purpose** Responsible for key phases of highly visible projects. Engages directly with customers, contractors and various management teams throughout the life cycle of net meter interconnections including initial customer engagement, research phases to determine scope and cost, and remains as customer advocate for follow up activities for interconnections approved to proceed as a capital project. Responsible for on-going regulatory report compilation and submission related to net metering interconnections. Conducts analysis through research, gathering and interpretation of data, development of alternatives and provides recommendations. Analyses include, but are not limited to feasibility studies, cost/benefit analysis, trending/forecasting, financial analysis, budget analysis and reporting. Builds and supports features and functions within application systems. Supports new customer generation initiatives. **Responsibilities** + Promote a customer first culture and commit to delivering outstanding results for customers. + Support Customer Generation initiatives and projects. + Responsible for one or more highly visible projects at a time. + Communicate project objectives, parameters, status, and outcomes while complying with state regulations. + Manage client expectations. + Under general direction, administer and implement customer generation application improvement efforts via PowerClerk to increase customer satisfaction, improve efficiencies and comply with state regulations. Serves as a liaison between Clean Power Research and the company. + Conduct analysis through research, gathering, and interpretation of data. + Present analysis and recommendations to management and implement selected alternative. + Support process revisions including documentation and peer to peer practice sharing as needed. + Maintain data impacting financial results, including reconciliation with other data sources. + Analyze data and reports and provide interpretation and concise communication of results. + Present analysis but not limited to feasibility studies, cost/benefit analysis, trending/forecasting, financial analysis, budget analysis, and reporting. + Prepare reports and ad hoc data using BOBJ and or other systems to support internal and external data insight requests and process improvement efforts + Provide assistance on customer generation processes. + Provide training and communication of changes in policies and procedures. + Collaborate across business units to provide input and technical services. + Provide training and communication of changes in policies and procedures. **Requirements** + Bachelor’s degree in Business Administration, Finance or other applicable field; or the equivalent combination of education and experience + A minimum of four years experience contributing to the development of data/information gathering, analysis, and interpretation + Proficient with the use of Excel, Word, Power Point or other equivalent applications to gather, analyze, and model information. + Excellent writing skills, strong communication and interpersonal skills including ability to consult with internal and external levels of an organization to promote positive customer outcomes; ability to work as a member of a team; ability to present alternatives and recommendations. + Proven problem-solving skills. **Preferences** + Knowledge of the electric utility industry. + Experience with information technology projects and processes. + Knowledge of applicable company policies and procedures; applicable federal, state, and local governmental laws and regulations. + Knowledge of Customer Generation rules and regulation. + Proficient in Excel. **Additional Information** ​ Req Id: 113207 Company Code: PacifiCorp Primary Location: Portland, Oregon Department: Customer Care Schedule: Monday-Friday (8am-5pm) Personnel Subarea: Exempt Hiring Range: $71,800 - $101,400 This position is eligible for an annual discretionary performance incentive bonus of up to 12.00% of salary. Benefits: Health care, retirement, paid time off, tuition assistance, paid short-term and long-term disability, paid bereavement leave. For more information, please visit: https://careers.pacificorp.com/content/New-Benefits-Page/?locale=en\_US Employees must be able to perform the essential functions of the position with or without an accommodation. PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Unless otherwise required by law, all offers of employment are contingent upon the successful completion of a background check and drug screening including for marijuana. While marijuana is legal in several states, including Oregon, a positive test for positions in Oregon may disqualify a candidate. The company complies with the laws of Washington and California and only obtains and considers positive tests for marijuana in safety-sensitive positions or those covered by U.S. Department of Transportation regulations ​