At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

As a Customer Growth Intern, you will have the opportunity to learn and contribute to our customer-centric strategies, gaining valuable experience working directly with customers and enhancing your skills in communication, negotiation, and business reasoning.
 

Key Responsibilities

Learn how to build and maintain trusted relationships with assigned (Tier 2) clients to achieve overall customer health and growth.Serve as a focal point for client when it comes to meeting client’s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams). Learn how to coordinate different teams.Work closely with Customer Success for existing and future SaaS business.Learn how-to, and ensure client's account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance).Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.

Qualifications

Bachelor's degree in Business, Economics, Management or related fieldStrong interest in customer-facing jobsAnalytical mindset with the ability to interpret data and draw meaningful conclusionsExcellent communication skills, both written and verbal.Proficiency in Office 365 and Excel is a plusSelf-motivated and able to manage tasks independently as well as collaborate in a team environmentDetail-oriented with strong organizational skillsEnthusiasm for learning and adapting to new challenges

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.

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