The Customer Insight Data Analyst will be responsible for analysing customer data captured through our loyalty scheme and delivering actionable insight to help drive business decisions and allow us to better serve our customers.

They’ll provide regular reporting as well as ad hoc analysis in order to support tactical and strategic decision making across the business, with a particular focus on marketing and commercial departments.

This is a full time, permanent role that follows a hybrid model with a 4.5 day working week. Our teams work from our vibrant head office in Bradford for three days and remotely for a day and a half, Monday to Friday.

Hilmore House, our head office, offers convenient amenities, including a subsidised on-site restaurant, coffee shop, convenience and sample store, a prayer room, free parking, and frequent company wide events and promotions.

Applicants should live within a reasonable commuting distance of our office.

Some of your responsibilities will include:

Delivering compelling insight into the behaviour of our customers to the wider business Providing ad hoc customer analysis at speed to answer strategic business questions  Regular reporting of customer metrics, highlighting key contributing factors to change Creating and maintaining data products that enable stakeholders to self-serve data Investigating the impact that major events and deals have on customer behaviour