We are seeking a highly motivated and detail-oriented **Customer Insights Analyst** to join our Digital Solutions team and support our Self-Service and Benefit Technology organizations. This individual will play a key part in helping optimize capabilities by analyzing data trends, ensuring process and integration accuracy, and making actionable recommendations that will inform critical strategic business strategies. This is an exciting time to join Guardian as we accelerate our digital capabilities across product, experience, benefits administration, and broker technology. Our goal is to cement our market leading position and innovate using technology to capitalize on new market opportunities. You are Passionate for working with data, have a solid understanding of group benefits, and a proactive approach to problem-solving. + Analytical Thinker: Can break down complex problems and translate them into actionable insights. + Strong Communicator: Ability to explain data trends and technical concepts to non-technical stakeholders. + Proactive and Independent: Comfortable taking ownership of projects and working with minimal supervision. + Collaborative Team Player: Works effectively with cross-functional teams to achieve shared goals. You will Data Analysis and Insights + Proactively analyze data from integrations (e.g., EDI files, APIs) ensuring accuracy, and identifying trends that can inform strategy and decisions. + Analyze self-service metrics (e.g., Portal interactions, CSAT) driving goal setting and to inform strategy and decisions. + Create dashboards, reports, and visualizations to provide actionable insights into usage, trends, and compliance metrics. + Partner with Group Benefits leadership on data requirements, deliver actionable reports, and present finds and insights to leadership helping inform strategy. + Work independently to define and monitor key performance indicators (KPIs), such as utilization, data accuracy, and operational efficiency. + Be able to apply and adapt strategies to the needs of business segments and partnerships. Quality Assurance + Audit data exchanges (e.g., EDI file transfers, API syncs) to identify and resolve discrepancies. Ensure we’re accurately measuring and tracking digital adoption across all platforms. + Collaborate with internal teams and clients to ensure data quality and troubleshoot issues. + Develop processes and tools to improve the accuracy and reliability of data reporting. Collaboration + Work directly with leadership & SMEs to understand their data needs and deliver tailored solutions. + Partner with Channel Managers and support teams with data-related requests, including custom reports and error analysis. + Provide insights and make strategic recommendations to Product and Engineering teams improving features based on data feedback. + Report out on trends to senior leadership and in partnership with peers, make recommendations on actions to take based on analysis. + Develop, prepare, and deliver regular reporting to broad audience including senior leaders to inform critical business strategies. You have + 5+ years of experience in data analysis, business intelligence, or related roles, preferably in Insurance, SaaS or benefits technology. + Strong proficiency in data analysis tools such as Excel, SQL, or Python. + Experience with data visualization e.g., Tableau. + Excellent problem-solving and critical-thinking skills, with a keen eye for detail. **Preferred Skills:** + Experience working in Insurance, Benefits Administration, HR, or Payroll systems. + Understanding of regulatory requirements like ACA, COBRA, and other benefits-related compliance measures. + Knowledge of processes and tools for data extraction, transformation, and loading. Location This is a hybrid position requiring 3 days a week in the office, preferably Boston, MA, Bethlehem, PA, Hudson Yards, NY, or other Guardian offices with up to 10% travel. **Salary Range:** $101,180.00 - $166,220.00 The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation. **Our Promise** At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. **Inspire Well-Being** As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits . _Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits._ **Equal Employment Opportunity** Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. **Accommodations** Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com . **Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.** Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .