The Customer Insights Analyst works with RX events teams in completing the entirety of producing post-show survey reports. That includes conducting the initial show briefings with requestors, developing, and programming the questionnaires, preparing accurate and system-acceptable recipient lists, deploying of actual surveys, creation of reporting links, extraction of responses, data consolidation and analysis, and development of the final post-show report. They are also expected to work on research projects that will support business unit objectives, such as but not limited to: competitor research, desk research, statistical analysis, YoY data consolidation, etc. Most RX surveys use the EFM or Vovici (Verint) platform online, and occasionally, also creates paper surveys through PDF or Word format, for use of some account managers. Accountabilities: + Analyze online briefs from show teams and other stakeholders + Questionnaire design and programming in the VERINT platform (Online, mobile, printed version) based on set objectives + Coordination with CRM and Central Marketing team for survey emailing campaign: upload client database into Verint, provide individual URLs list + Intermediate KPI extraction and communication + Data collection, extraction, and analysis (incl. verbatim codification) + Peer to peer reviews and quality checks + Full report design with insights and recommendations + Update of reporting dashboards (OBIEE, Qlik, PowerBI, etc.) + Communicate research findings to key stakeholders via reports, presentations, dashboards, pulses, and other relevant mechanisms. + Build strong relationships with key stakeholders globally ensuring needs and requests are met. + Follow a strict code of ethics and protect any confidential information at all times. Qualifications: + Must possess a Bachelor's/College Degree in statistics or research courses + At least 1 year of relevant working experience is a plus. + Open for fresh graduates + Proficient with Excel, PowerPoint, Word, Outlook, PowerBI or Tableau, and other research software + Strong analytical, quantitative, and deductive reasoning skills + Good communicator and strong presentation skills + Proven Ability to interpret data tables (Data Visualization skills are highly desired) + Strong Mathematical and Statistical skills + Highly numerate and an Analytical thinker + Able to analyze research data; writing research reports that highlight actionable insights LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120. Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) . RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.