Do you want to be part of an inclusive team that works to develop innovative therapies for patients? Every day, we are driven to develop and deliver innovative and effective new medicines to patients and physicians.  If you want to be part of this exciting work, you belong at Astellas!

 

Astellas Pharma Inc. is a pharmaceutical company conducting business in more than 70 countries around the world. We are committed to turning innovative science into medical solutions that bring value and hope to patients and their families. Keeping our focus on addressing unmet medical needs and conducting our business with ethics and integrity enables us to improve the health of people throughout the world. For more information on Astellas, please visit our website at www.astellas.com.

 

This position is based in Northbrook, IL, San Francisco, CA, Boston, MA or New York, NY. Hybrid work from certain states may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines. Candidates interested in remote work are encouraged to apply.

 

Purpose:

The Customer Insights Lead will be fully dedicated to a priority program within the Astellas Rx+ Business Accelerator, DIGITIVATM. The DIGITIVA solution is a combination of a hardware medical device, a patient-facing mobile app, and clinical services that supports patients in self-managing their heart failure while also creating the opportunity for earlier intervention by their healthcare provider via the capture of key biomarkers.

 

This role is responsible for translating raw data into meaningful, actionable insights that drive operational activities, improve patient engagement, inform product development, and guide management decision making. The ideal candidate is a strategic thinker and hands-on analyst who is passionate about leveraging data to tell compelling stories, uncover opportunities, and create measurable impact. This individual will collaborate across Operations, Product, Business Development/Marketing, and clinical functions to guide evidence-based decision-making and build a scalable analytics infrastructure that supports the entire customer journey.

 

Essential Job Responsibilities:

Data strategy leadership: Serve as the program’s lead expert on customer and operational analytics, building an end-to-end data strategy that spans onboarding, usage, engagement, retention, and outcomes. Behavioral and trend analysis: Analyze behavioral, clinical, and operational data to uncover insights that drive business strategy and optimize patient and provider experiences. Dashboard development: Design, implement, and maintain intuitive dashboards and self-service reporting tools that communicate trends, performance drivers, and key customer metrics (e.g., activation rates, NPS, churn). User and customer segmentation: Contribute to the design of user surveys and conduct segmentation and cohort analyses to understand diverse patient populations and support personalized interventions. Data pipeline monitoring: Monitor data ingestion and integration pipelines to ensure high-quality, reliable, and complete data from all sources, including health systems, vendors, and internal platforms. Insight communication: Design visualizations/presentations to communicate findings clearly and persuasively to stakeholders, transforming complex analyses into strategic recommendations and clear narratives. Ad-hoc analysis: Lead ad hoc deep dives into patient experience, operational workflows, or market trends as business needs evolve. Cross-functional collaboration: Partner cross-functionally with Operations & Product teams to identify data needs, define use cases, and translate them into technical requirements, KPIs, dashboards, and reporting tools. Data governance and compliance: Liaise with regulatory, compliance, and privacy functions to maintain awareness of data governance, privacy regulations (HIPAA, HITRUST, etc.), and support efforts to ensure compliance in analytics work.