Job Description

[Introduction of ZEISS Group & ZEISS Korea]

The ZEISS group is a Global Leader in Optical Technology with a 180-year history. The ZEISS Group, headquartered in Oberkochen, Germany, provides innovative solutions in semiconductor technology,industrial quality and research, medical technology and consumer optical technology. The history of the ZEISS group, which began with the founder of Carl Zeiss in 1846 based on the entrepreneurial spirit of “combining theory and practice”, has established itself as a pioneer in the field of optics through ceaseless exploration of the field of optics.

ZEISS Korea has played a key role in the Korean market for the past 40 years. For ZEISS, the Korean Market is One of the Top 5 Global Sales Markets, providing products and services from five business areas to Korean customers:

Semiconductor Manufacturing TechnologyIndustrial Quality SolutionsResearch Microscopy SolutionsMedical TechnologyVision Care (Consumer Markets)

[ Key Responsibilities ]

Customer call handling (Inbound and Outbound management)SAP Service CRM Key User (Customer Care Ticket / Service Order / Quotation / Invoice / I-Bases / Service report management)ERP System management for Spare part and Service toolsMaintain and clean-up Service dateSupport Field Service Engineer and Sales Rep.Regular service report (Service KPIs : NPS / CSI / MTTR / FTFR / Utilization / CCR / ZSS)Attend Service team meeting and Global meeting as well as Global/Local Training

[ Requirements ]Conduct HQ communications for service.Reporting of results and feedback to project teamsManaging Calibration date of Service Tools and FSE’ Service Certificate

Your ZEISS Recruiting Team:

JoEun Kim （김조은）, ShinBi Park （박신비）, YuNa Jung （정유나）