Business Analyst (CJE) within Global KYC

Within Global KYC, we are looking for a Business Analyst (Country Engagement) for Customer Due Diligence (CDD) . In that role, you will be part of an exciting journey towards truly global standardization within the domain of KYC for ING. You will be involved with the development of the Global KYC Digital Service contributing to socially relevant topics such as Anti-Money Laundering, Counter Terrorism Financing, Fraud, Sanctions and their global implementation across 40+ countries, affecting 40 million+ ING customers. Through this, we will be able to deliver our customers an optimal KYC experience, whilst remaining compliant and in control of our risks and processes on a global scale. You will be in contact with market leading vendors and thought leaders in their respective domains. As such, you will be working with many colleagues from different disciplines, geographies and backgrounds.

What you’ll do

As a BA you take an active role in the gathering and refinement of requirements. You support the squad with your Pega application and KYC process knowledge, ensuring compliancy by design. You refine the roadmap and guarantee that the business requirements and non-functional requirements are translated to the IT Solution requirements.

As a Business Analyst in Country Engagement squad, you are responsible for keeping the bank and its customers safe by interfacing with stakeholders between the KYC application and third parties, both within and outside the KYC Tribe, that support the Customer Due Diligence process.

Particularly for KYC, we are looking for Analyst with a track record in successfully transforming complex KYC requests into simple and concise demands. Moreover, we look for BA that is able to work within a multidisciplinary team in a fast-moving, challenging environment. Experience in the customer journeys of Client Onboarding and/or Client Maintenance, KYC and CDD process related translation to business requirements are good to have.

How to succeed:

Master or bachelor degree

• Strong stakeholder management with different cultures

• Background in change management

• Minimal 3-10 years of working experience as a Business Analyst or Process Manager

• Experience in the area(s) of multidisciplinary complex deliveries with a track record of fast learning in the area of KYC (CDD, FATCA, CRS), Client Onboarding, Client Maintenance, AML or Compliance;

• Experience and affinity with data analysis, data mapping and conceptualizing and creating solutions for data quality improvements.

• A proactive, can-do, no surprises and positive mind-set;

• Strong analytical skills and ability to communicate your views to others

• Experience and affinity with working together in IT and solution-build driven teams;

• The ability to facilitate decision-making to drive complex design issues to a conclusion;

• Strong organisational sensitivity; ability to understand and take into account the underlying issues, opportunities and dynamics of an international organisation with multiple functional lines and one hierarchical line and deal with multiple (sometimes conflicting) interests;

• Strong focus on understanding the regulatory and business requirements and supportive facts and data to build the target operating model design in line with INGs ambitions;

• Agility to adjust the approach if required;

• The ability to work successfully in multiple countries and make sure these different cultures will work together as one team; taking into account different habits, beliefs, languages and time-zones, etc.;

• Strong resilience; ability to navigate through ambiguity and simplify complexity without losing essence.

• Fluent in English speaking and writing.

• Advantage if with Pega, or any workflow, familiarity with API

Want to make a meaningful impact?

At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is drive by people with the imagination and determination to make a better future for themselves and those around them. ING is changing what banking can be. For you that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!