Customer Journey Expert: Business Analyst / Functional Tester within Global KYC

Within Global KYC, we are looking for a Business Analyst with focus on functional testing for WB Customer Due Diligence (CDD). In that role, you will be part of an exciting journey towards truly global standardization within the domain of KYC for ING. You will be involved with the development of the Global KYC Digital Service contributing to socially relevant topics such as Anti-Money Laundering, Counter Terrorism Financing, Fraud, Sanctions and their global implementation across 40+ countries, affecting 40 million+ ING customers. Through this, we will be able to deliver our customers an optimal KYC experience, whilst remaining compliant and in control of our risks and processes on a global scale. You will be in contact with market leading vendors and thought leaders in their respective domains. As such, you will be working with many colleagues from different disciplines, geographies and backgrounds.

Roles and responsibilities

As a BA & Functional Tester (also known as Customer Journey Expert) you are part of the Product Group – within the Wholesale Banking CDD Delivery Team. The product team consists of multidisciplinary squads of 6 to 15 people, both Business Process Analysts and IT engineers. Within the area you are responsible for delivering digital KYC Customer Interaction solutions that will contribute to a more efficient execution of the KYC processes and an improve the CX of the customer.
 

You will be in close contact with for example the Policy team, Compliance, and Product Tribes to define new processes or enhancements to existing processes. You collect and analyze data together with your colleagues from the Data & MI area. You will clearly define the solution and refine the relevant features and user stories together with your IT colleagues. As a Functional Tester, you make sure the refined user stories are delivered by all relevant parties in accordance with the committed planning.

You are responsible for guiding and executing the needed test activities, delivering the required risk documentation, and implement the changes. Along the way you will keep all stakeholders informed of planning and possible impediments.

 

 

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

We are looking for an enthusiastic, eager Customer Journey Expert who proactively makes processes more effective, customer-friendly, and efficient, who excels in stakeholder management and has an affinity with KYC.

 

You help validate if (newly developed) functionality meets user story acceptance criteria / business requirementsEffective communication of feedback on operational and practical applicability of tooling and process functionalityProficient and knowledgeable on WB KYC policies and WPIsPreferred background: first hand operational experience as a WB CDD analystTech savvy, curious to try out new tooling and processesYou have experience in running test scripts and test execution You have prior experience in project management and tracking of milestoneYou find it important to deliver the best performance every day in your work. You are naturally curious and want to know the bottom line. You work in a structured way, and you have a personality with which you inspire colleagues to realize concrete improvements. You are proactive, enjoy working together in a team and know how to distinguish main issues from side issues.You have completed at least a Bachelor’s Degree, and you have at least 3 years of demonstrable relevant work experience in the field of process improvement in the financial sector. Experience working with applications/products that delivers to end users/clientsKnowledge of the IT landscape is also appreciated.