Define and align the vision of the different digital customer journeys for key users of the MED business segmentShare and communicate that vision and give direction to the product owners of agile development teams and stakeholders (within China and global team)Build up and maintain an external knowledge base on key customer roles, stakeholders to be considered, personas and their respective pain points based on facts, data and studiesBuild up and maintain an internal knowledge base of how planned and existing digital solutions, personal interactions, device interfaces etc. build touchpoints for our customersAdvise the product teams of different digital solutions in how the solutions should be positioned within the end-to-end customer journey and establish connections to related product teamsReport to senior management major pain points, suggest new projects or activities to overcome them and estimate its business valueAnalyze and aggregate existing data and feedback and suggest and run additional external market research, customer experience surveysSupport project teams in their customer research phase

Work with different internal and external stakeholders e.g. top management, Sales and Marketing, SSCs and external stakeholders like customers

Education / 教育背景

Bachelor’s or Master’s degree

Experience /经验

At least 5 years working experience in the medical device industryWorking experience as Customer Journey Owner, Customer Success manager, product manager or similar with a strong digital component, would be a plus

Other skills /其他技能

Ability to work through ambiguity or uncertaintyCompetence to work across team, and liason global peersBeing able to understand, prioritize and propose solutions for customer pain pointsStrong communication skills and assertivenessProcess analysis skills paired with data and fact-driven approachStrong goal and result orientation (‘deliver-attitude’)Fluent in Chinese and English