Job Title: Administrative Assistant
Job Description

We are seeking a skilled Administrative Assistant to establish and maintain relationships with retail customers, consumers, and the outside sales team. You will process purchase orders, manage calls, develop product knowledge, and handle various administrative tasks to support the sales and customer service functions.

ResponsibilitiesEstablish and maintain relationships with retail customers, consumers, and outside sales team.Process purchase orders and communicate any errors in payment terms and/or price discrepancies to the customer or salesperson.Process returns requests for designated accounts.Answer incoming telephone calls and manage calls with one call resolution.Develop knowledge of product form and function.Understand customer sales programs and sales promotions.Process all requests for sales and show samples.Work with Supply Chain on orders for large and out-of-stock quantities.Collaborate with the Credit Department on orders on credit hold and on pricing disputes.Track all roll-out orders to ensure timely arrival.Work with warehouse staff to ensure orders ship on time and meet customers’ specific requirements.Prepare documents to refute customer fines.Update customer websites with tracking information, weight of orders, and confirmation numbers.Troubleshoot product-related issues to final resolve and research information as needed.Prepare warranty, parts, and replacement product orders.Respond to incoming information requests via email.Participate in technical training classes to develop ongoing understanding of product installation, operation, and troubleshooting techniques.Perform other duties as assigned.Accurately enter customer orders into the order management system.Verify order details and ensure all required information is complete and correct.Process order changes, cancellations, and returns as needed.Act as the primary point of contact for customers regarding order status, shipping information, and any order-related inquiries.Provide timely and professional responses to customer inquiries and concerns.Collaborate with sales, warehouse, and shipping teams to ensure orders are fulfilled accurately and on time.Monitor inventory levels and coordinate with the procurement team to address any stock shortages.Identify and resolve order discrepancies, shipping issues, and other challenges that may arise during the order fulfillment process.Escalate issues to the appropriate departments when necessary and follow up to ensure resolution.Maintain accurate records of all orders and related transactions.Generate and analyze reports on order status, fulfillment performance, and other key metrics.Essential SkillsAdministrative supportCustomer serviceMicrosoft OfficeClerical and data entryExcellent communication skills both written and verbal3 to 5 years of customer service experienceIntermediate Excel proficiencyJD Edwards (preferred)Account ManagementAttention to detailConflict managementCustomer focusEffective listening skillsTeam playerProblem-solvingPatienceFunctional/technical abilitiesAdditional Skills & QualificationsAssociate degree preferredAction-orientedWork Environment

This is a hybrid role, with work performed at the headquarters in an office environment. The position requires the use of standard office equipment and adherence to professional attire.

Pay and Benefits

The pay range for this position is $20.00 - $20.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision\n
• Critical Illness, Accident, and Hospital\n
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
• Short and long-term disability\n
• Health Spending Account (HSA)\n
• Transportation benefits\n
• Employee Assistance Program\n
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Cordova,TN.

Application Deadline

This position will be accepting applications until Jan 20, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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