Company Description

博世智能出行售后在中国提供“配件+诊断+维修站服务”的一站式解决方案，包括高品质的汽车配件产品、诊断设备和专业服务，业务涵盖独立汽车售后市场和主机配套售后市场。此外，博世汽车售后市场还与700多家在华合作伙伴，建立了由“博世车联专业维修站”、“博世柴油系统维修站”等组成的专业服务体系

Job DescriptionResponsible for Sales Support & Customer Service OES including:O2C related routine tasks as timely & accurate Sales order processing, pro-active management of customer backlogs & communication to customers on status of delivery, customer requirement and customer claims management.Work independently as all logistics contact window to customers.Over all OES customer support team coordination, including timely escalation on critical customer demands.Actively discussing with customers on logistics/supply chain process improvements.Internal company cross team/ departmental co-ordination, including lean process/administration implementation.Integrate new customers into the Bosch organization. e.g. familiarization of business process.Key Performance Indicators (KPI) Reporting.Special projects / assignments or ad-hoc tasks will be assigned accordingly.Owner and coacher in team/department for digitalization.

Qualifications211/985 education background with bachelor’s degree or above in supply chain area.Strong team player, pro-active, flexible, self-motivated, willing to take additional responsibilities, entrepreneurship, ability to influence, and able to work under pressure.Knowledge in reputable ERP system and SAP is preferred. Advance (Champion) Excel, PPT etc. MS office skills.Highly preferred digital knowledge in RPA, VBA, Python, PBI etc.Good problem-solving skills, better with project management experience.，Have working experience (min 2 years) in customer service, demand planning, and/or logistics related functions.Or less experience but with good digital competency.Very good communication skills.Strong written and oral English communication skills.