Support Services Group is seeking Customer Loyalty Specialists to join our dynamic team. In this role, you will be responsible for building and maintaining strong relationships with our customers, ensuring satisfaction, and promoting long-term brand loyalty. Your primary focus will be customer retention, handling inquiries, resolving concerns, and identifying opportunities to enhance the customer experience. Key Responsibilities + Handle inbound customer interactions with professionalism and empathy. + Proactively address customer concerns and identify solutions to prevent churn. + Educate customers on products, services, and loyalty programs to enhance their experience. + Offer personalized solutions and incentives to retain valuable customers. + Investigate and resolve customer complaints or escalations efficiently. + Collaborate with internal departments to ensure customer concerns are addressed promptly. + Maintain accurate records of customer interactions in the CRM system. + Identify cross-selling and upselling opportunities to enhance customer value. + Promote exclusive offers, upgrades, and benefits to loyal customers. Required Qualifications + High school diploma or equivalent (bachelor's degree preferred). + Must be bilingual (English/Spanish) with a solid ability to read, write and speak in English + 2 years of experience in customer service, call centers, or a similar role. + Strong problem-solving skills and ability to handle difficult customer situations. + Excellent verbal and written communication skills. + Ability to multitask in a fast-paced environment. + Proficiency in CRM software and call center technology. Preferred Qualifications + Experience in customer retention or loyalty programs. + Background in sales or upselling. + Bilingual skills (if applicable). Why Join Us? + Competitive salary and performance-based incentives. + Comprehensive training and career development opportunities. + Supportive team culture and a positive work environment. Support Services Group is an award-winning global CX solutions company who creates amazing experiences for the world's best brands and their customers. We're an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.