OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

 

 

Customer Manager, Americas

 

ENABLING THE DIGITAL WORLD

OpenText enables the digital world as the global leader in Enterprise Information Management, both on premises or in the cloud. We embrace all things digital and are committed to being the Best Place to Work for our Employees in over 140 locations around the world.

We obsess over our customers to ensure they are wildly successful in embracing the Digital World. Our customers entrust us with their most important information, we need to be their most trusted partner. What we do, we do well. What we create, we do purposefully to impact the world. If you believe in this and are passionate about enabling the Digital World then let OpenText turn your career vision into reality.

 

 

THE OPPORTUNITY

As a Customer Management at Open Text, you are part of a global team of highly skilled and entrepreneurial professionals who understand that their customers are experiencing unprecedented change.

Your customers trust your judgment to help them solve their most pressing business problems and to support them in their journey to the cloud and to become a digital enterprise. You will stop at nothing to help them find the right solution to positively impact the business, improve their most important business processes, or reduce their risks.
 

Primary Objective:

The position is focused on relationship management, selling the value of Open Text services, support programs and driving retention as well as growth. Quoting, establishing a regular outreach cadence, positioning upsells, regular follow-up and closing renewals are primary responsibilities. Training members of the team, engaging and resolving customer escalations, relationship management, selling the value of Open Text services and driving retention as well as growth. Subject matter expert in systems and process. Primary escalation point for first level issues, and supports both leadership and the Customer Manager(s) Plans and assists with onboarding, training and development of new hires and coaching/mentoring of existing team members. Helping to identify opportunities for additional knowledge or training, the internal/external landscape. Responsible for understanding and sharing roadmap information with the team.

You are great at: 

·       Developing and maintaining post-sales relationships with named customer accounts critical to the company in terms of recurring base revenue and future growth.

·       Managing, servicing and up-selling to customer key accounts

·       Operating under minimal supervision with latitude for independent judgment

·       Reporting directly to the Manager of Customer Management

·       Performing Sales activities for assigned strategic accounts to achieve or exceed assigned revenue objectives

·       Up-selling products/services over the phone

·       Handling customer escalations

·       Accomplishing forecasts on assigned accounts

·         Providing accurate business reports in a timely manner.

·         Remaining knowledgeable of the company’s products/services to facilitate sales efforts

·         Maintaining regular contact with customers as required

 

What it takes: 

 

·         Must possess at least a Bachelor's/College degree

·         At least 3 years Outbound/Inbound Sales Experience

·         Exceptional verbal and written communication skills

·         Highly Organized, Process-Oriented, with good attention to detail and follow-up

·         Very good analytical and problem-solving skills

·         Willing to work on night shift

·         Experience in handling escalations

 

At OpenText we understand and value diversity in our employees and we are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. We draw on our diversity and collective genius as we continue to shape a better future for our customers and be the Best Place to Work for our employees- nothing is off the table at OpenText.

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.