OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

 

Come and join our Customer Support team based in our EMEA headquarters in Grasbrunn with your commitment as a 

Customer Manager

 

WHAT THE ROLE OFFERS 

Responsible for developing and strengthening strategic relationships within assigned  accounts by protecting and growing Open Text’s revenue Primary point of contact for your assigned accounts, you will work closely with Sales,  Services, Support, Legal and Finance to ensure customer satisfaction Act as point of contact for assigned customers under minimal supervision with latitude for independent judgment. Communicate client needs and demands promptly to respective internal business units and coordinate with colleagues working on the same account to ensure consistent service. Maintain sales records of client transactions and prepare sales reports as required respectively forecast and track client account metrics. Manage customer escalations in collaboration with cross-functional teams to ensure  customer satisfaction and continuous improvement Lead and attend client meetings
 

WHAT YOU NEED TO SUCCEED 

An innovative and creative approach to complex challenges Ability to prioritize and balance multiple projects, as well as deadlines, in an  evolving environment Developing and maintaining post-sales relationships with named customer accounts, ensuring continued renewal and future expansion Excellent written, oral, presentation, and communication skills Strong communication and negotiation skills Fluent language English and German language skills both written and spoken
 

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

 

Roles requiring a significant amount of trust may require criminal history verification. Please ask your Talent Acquisition Advisor for more information if you have any questions.

OpenText does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract and a signed search assignment between Open Text and the recruitment agency or party requesting payment of a fee.