EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications. 

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/  

We are looking for a Customer Marketing Manager to join our EverPro Marketing team, the largest portfolio of our EverCommerce organization, focusing on solving the needs of home service professionals. In this role, you will be tasked with becoming an expert in payments processing as it relates to our portfolio, hyper-focused on creating and optimizing the customer communication and engagement strategies that drive payments adoption, with a focus on customer satisfaction, retention, and growing total processing volume per customer. The Customer Marketing Manager will help us enhance our current marketing strategies and be obsessed with leveraging data in collaboration with support, success, product, and technology teams to build communications that deliver on company KPIs for customer retention and adoption of payment features. 

Responsibilities: 

Collaborate cross-functionally to plan and execute marketing campaigns that drive payment customer onboarding, adoption, retention, growth, up-sell, and advocacy 

Become the voice of our customer, driven by the concept that their success is your success 

Own key customer communications and engagement pertaining to product onboarding, product-use, ongoing education, payments enablement, and renewals 

Report on customer-centric metrics, proactively identifying risks and opportunities based on data trends 

Create, own, and drive marketing project plans and timelines to ensure ongoing program development and success 

Lead the strategy and resource alignment to build, and execute content marketing to support marketing strategies and evolve the customer journey to best support our audience throughout their lifecycle as a user 

Drive alignment and efficiencies working with cross-functional teammates by leading with a collaborative and process-oriented frameworks  

Analyze data to determine campaign and marketing impact and opportunities  

Maintain awareness of best practice marketing techniques/tools to achieve successful campaigns and promotions  

Develop and communicate marketing plans, campaign results and project recommendations to senior management team  

Skills and Experience needed for success in this role: 

5+ years of experience in a B2B or B2C customer-centric marketing role, High-Volume SaaS preferred  

Proficient in Payment Go to Market funnel and customer journey articulation  

Experience using marketing automation platforms (preferably Marketo and Braze) to communicate with customers 

Proficiency with Pendo, Heap, Salesforce, AppCues, and other campaign analysis tools  

Ability to multi-task and prioritize effectively in a fast-paced, collaborative environment  

Outstanding communication, interpersonal and presentation skills  

Excellent organizational time, and team management skills  

Where: [Remote - Colorado] 
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States or Canada – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.  

Benefits and Perks: 

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid 

Continued investment in your professional development through Udemy 

Robust health and wellness benefits, including an annual wellness stipend 

401k with up to a 4% match and immediate vesting 

Flexible and generous (FTO) time-off 

Employee Stock Purchase Program 

Student Loan Repayment Program 

Compensation: The target compensation for this position is $80,000 – $90,000 per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!