Build your future with Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Don’t worry if you don't check all the boxes – apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Work You'll Do:

The Customer Marketing Manager is a dedicated marketer who understands the importance of advocacy marketing and the value of the customer voice. This role supports and coordinates the post-sale customer journey to drive engagement, increase value realization, reduce churn, and improve advocacy. With experience in high-tech and a background in tax compliance, you’ll help implement customer programs that promote the adoption of Sovos solutions, boost retention, and build advocacy. Collaboration with internal teams — including Customer Success, Product Marketing, Field Marketing, Support, and Account Management — is key to ensuring an exceptional customer experience.

More specifically, you will:

Customer Experience: Contribute to customer journey mapping and coordinate marketing initiatives that enhance the customer experience Lifecycle Programs: Manage customer lifecycle nurture programs, event-driven programs, and adoption content, including targeted content for at-risk accounts Persona Development: Develop and maintain customer personas to guide marketing strategies, tactics, and communications Communication & Upsell Strategy: Partner with marketing and client operations to improve customer communication processes; work with Product Marketing on upsell campaign strategies and communicate with Account Management teams Advocacy Program Management: Support the advocacy program by developing promotion strategies, coordinating recruitment outreach, and driving advocacy activities Event Collaboration: Work with marketing, strategy, and product leaders on planning and executing customer events Best Practices: Promote customer marketing best practices, program templates, and metrics within the organization Cross-functional Relationship Building: Foster strong working relationships with colleagues in marketing, sales, client operations, product management, and customer success

What We Need From You

3+ years of experience in a customer-facing role (e.g., Services, Support, Customer Success, or Marketing) Ability to manage deadlines and work independently with a customer-centric approach Strong copywriting skills; experience with layout and design is a plus Effective collaboration and communication skills with colleagues and customers Ability to stay calm under pressure in a fast-paced environment, with strong multitasking skills Solution-oriented with an analytical approach to problem-solving Creative mindset with a passion for engaging and motivating customers through advocacy initiatives Eager to learn about people, products, and industry best practices Due to client contractual obligations, the successful candidate will be asked to clear a background check including drug screen upon hire  

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

Flexible Time-Off Competitive Salaries with Uncapped Commission Plans Comprehensive Health, Dental and Vision benefits 401(k) with employee sponsored match Bi-Weekly Meeting Free Days Mentoring Programs Globally recognized Training and Development programs Tuition Reimbursement, Time off to Volunteer, Charitable Giving Match, and more!

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees.  We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law.  At Sovos, all employees are encouraged to bring their whole selves to work.

 Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos’ cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries – including half the Fortune 500 – trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.