Hemel Hempstead, United Kingdom
40 days ago
Customer Master Data Project & Process Specialist

United Kingdom, Hemel Hempstead, Adhesive Technologies

Customer Master Data Project & Process Specialist At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 47.000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?

YOUR ROLE Lead Customer Master Data (CMD) Projects – run projects to change/align CMD processes, or clean CMD data. Understand Henkel’s Customer Service Experience (CSX) processes in depth and the interactions between each department. Supports optimising the CMD management processes and bring in own proposals. Implements processes, training and tools to optimize the internal communication of CMD  in order to continuously emphasize the importance of high quality data. CMD Steering/experts. CMD process control & Governance. Task and process alignments and harmonisations.  Continuous improvement of tools, tasks and processes Conducts CMD-related checks and reports,  Work with Global Business Solutions+ (GBS+)/IT on RPA (Robotic Process Automation) for CMD Training for Sales/GBS+/Front Office on CMD CMD Quality gate SAP CMD Change Requests Works independently of day-to-day supervision within the standards of the AOS Europe organisation. YOUR SKILLS The ability to work and run projects, taking into consideration all various aspects to bring to conclusion using own initiative. Previous experience within a customer service, or a supply chain role Knowledge of Service Cloud (Salesforce) and Customer Master Data would be an advantage High level of organisation, prioritisation and time management skills Excellent in problem solving, is solution orientated and has good influencing skills Proactive, target driven, self-motivated with precise, accurate administration skills Good level of SAP and Intermediate level of MS office (Excel/PowerPoint/Word) are desirable skills Ability to withstand pressure and work to tight deadlines A customer focused attitude with excellent communication skills Fluent in English Team player

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

JOB ID: 24066650 Contract & Job type: Regular - Full Time Contact information for application-related questions: RecruitmentUKIE@henkel.com Please do not use this email address for sending your application or CV. To apply, please click on the "Apply Now" button below. Applications sent via e-mail will not be accepted.
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