As a Customer Onboarding Manager with Amazon Key to you will be responsible for driving the delivery and installation of an Amazon Key service with unprecedented quality, efficiency and scale.

In this role, you will oversee all aspects of onboarding including scheduling, vendor management, operations for the installation of our product and adoption of our service. You will be the key owner of the customer relationship to ensure a seamless experience. As part of a growing team, you will contribute ideas and processes to continually improve while working in ambiguity, build efficiencies, and scale the business.


Key job responsibilities
Vendor Management:
• Maintain relationships with installers to provide the best customer experience
• Create operational processes with vendors to ensure efficiencies
• Evaluate vendors based on their performance

Customer Service:
• Demonstrate customer obsession while representing the face of our product to customers
• Ensure that customer communication occurs timely and clearly for the best customer experience in scheduling, enrolling in, and adopting our products and services

Program Development:
• Contribute to and continually improve the delivery program to be scalable and efficient in areas including scheduling, product installation, enrollment in our platforms, and initial use of products and services


Reporting and Communication:
• Provide regular reports on the effectiveness of delivery program to senior level leadership
• Communicate updates, changes, and important information to leadership in a timely manner


About the team
Amazon Key for Business is the multi-unit arm of Amazon's secure delivery team. We enable 1-Click access to Amazon Logistics' delivery drivers to customers' doorsteps, improving the bottom line of our last mile operations and increasing Amazon's accountability and security for property owners/managers.

The Customer Onboarding team ensures product and service delivery and customer satisfaction for multi-family real estate in North America.