Do you enjoy being the first point of contact of helping our customers?

Would you like to be part of a collaborative and supportive team?

About our Team
 

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.

About the Role

The Onboarding Specialist is a key position working with new customers in order to ensure a smooth transition to LexisNexis solutions. 

Responsibilities

Working with other team members to manage shared email inbox by properly addressing all incoming communications

Managing new customer onboarding and acting as the primary contact for all issues via email and phone

Facilitating new order management activities between LexisNexis, customers and third party consultants

Providing consultation to customers on all fields that directly relate to LexisNexis’s service offerings

Working with management and cross-functionally to implement process improvement and training initiatives

Addressing problems and take corrective action to notify management of issues affecting customer experience

Requirements

Have a Bachelor’s degree in applicable field or equivalent experience

Be able to interact with external LexisNexis customers and company contacts

Have excellent computer skills in M.S. Office and Windows applications

Be able to effectively communicate and interact with all levels of employees and external customers

Have the ability to manage multiple tasks simultaneously while maintaining quality and accuracy

Have a background in customer service and account management

Work in a way that works for you
 

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you
 

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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