Customer Onboarding Specialist

 

Unleashd, a leading technology company in the automotive software industry, has a rare opportunity for a Customer Onboarding Specialist to join their growing team based out of Surrey, BC. 

 

Highlights

Hybrid work environment

Competitive compensation and benefits, ranging from $50,000 to $63,000 based on experience, plus RRSP matching

Flexible time-off policy fostering work-life harmony

Comprehensive medical and dental benefits, including mental health and wellness

A supportive environment that celebrates your curiosity, values your skills, and wants to accelerate your growth

 

WE NEED

 

We’re looking to hire a Customer Onboarding Specialist to join our growing team based out of Surrey, BC. 

 

You are incredibly detail oriented with a friendly and professional approach. You love to delight customers, and are responsible for setting them up for success on our platform from day one. You enjoy working independently in a fast-paced environment and love contributing to the overall success of the team. As the first point of contact with our customers after they have signed on, you’ll be integral in building an ongoing and trusting relationship with them. We want to ensure that our customers have a seamless experience with Unleashd, and that you will be there every step of the way.

YOU LOVE

 

Being the first point of contact for new customers and creating an exceptional onboarding experience for them

Solving complex problems and have a keen attention to detail

Interfacing with external vendors and managing the workflow and communication between all parties, both internal and external

Keeping quality documentation and process flows up-to-date

Effectively and consistently communication project status updates and deadlines to the customer and internal teams

Providing support to existing customers

Analyzing Data
 

YOU HAVE

 

1 -3 years experience in a role where you directly interacted with customers, ideally executing implementation

A demonstrated track record with project or timeline-based delivery management

An acute attention to detail that keeps everyone aligned and everything on schedule

Incredible communication skills with the ability to explain complex topics through both verbal and written means

An energetic and up-beat personality with a keen desire to see everyone succeed

The ability to work independently and as part of a team, while managing multiple tasks and projects effectively

Strong technical skills with a data-centric mindset

The ability to speak and write in both English and French (this would be an asset, but not required) 

 

WE OFFER

 

A dynamic team of professionals dedicated  to building a solid foundation for our growing business

A flexible work environment that allows for hybrid work

A competitive compensation package, including a base salary that’s aligned with your experience

A comprehensive benefits package and flexible spending account to support you and your family’s health and wellness

Company RRSP matching

A flexible time off policy, including sick and personal days to care for your health and well-being

Tuition reimbursement opportunities to support your professional development

Opportunities to give back by participating in various philanthropic programs and activities

Engaging company events and activities that promote team spirit and foster positive relationships within the organization

A full - time permanent position, as we are  seeking a  long- term employment commitment

Real growth opportunities, amidst our ongoing  expansion and continuous development 

ABOUT US

Unleashd Technologies is a leading technology company in the automotive software industry. With strong roots in the automotive sector, we specialize in developing cutting-edge tools for retail automotive dealerships across Canada, helping them maximize the potential of their customer portfolio.

 

Headquartered in vibrant British Columbia, our nimble and passionate team stretches across major local markets in Canada. We're a tight-knit group of forward-thinkers, committed to driving innovation and delivering personalized solutions to our clients.

 

Our flagship product, Drive AI, is revolutionizing how dealerships engage with customers. Acting as a seamless bridge between service and sales departments, Drive AI ensures soft-touch interactions and personalized offers, keeping customers engaged and valued throughout their ownership journey. 

 

Come join us and be part of our rapid growth and game-changing impact on the automotive industry. While we've grown beyond our startup roots, we retain an energetic, fast-paced, and collaborative environment focused on our customers and shared success. Together, let's unleash everyone’s full potential.