Expected Dates

January 2025 - April 2025

 

Your Role  

As a Customer Operations Intern, you will be an essential part of our Professional Services team, focusing on strengthening client relationships and boosting customer satisfaction. In this individual contributor position, you’ll collaborate with experienced professionals, gaining valuable insights into both project management and success management strategies. With guidance from our team, you will actively participate in executing the Customer Enablement Program, engaging in research, analysis, and various administrative tasks to support our initiatives.  

 

Your Responsibilities  

Assist with daily customer operations and administrative tasks.  Partner with Project Managers to help facilitate successful delivery of project milestones.   Support the Success Management team through reporting to track KPI trends and goal progress.   Contribute to the collection, entry, and auditing of data.   Gain hands-on experience working with tools such as Tableau, Excel, Monday.com, Float, and more.   Analyze and report on various operational metrics.   Assist with the development, implementation, and improvement of internal operational processes and procedures to enhance efficiency and adherence.    Assist with special projects as needed.  

 

Your Background  

Currently pursuing a bachelor’s degree in business administration, Communications, Project Management, Psychology, or a related field  High level of interpersonal skills and professionalism  Ability to work in a fast-paced environment.  Ability to take direction and work independently.  Excellent communication skills (written and verbal)  Proficient in MS Office applications, particularly MS Word, MS Excel, and PowerPoint  Ability to prioritize tasks and meet deadlines.  Great attention to detail, resourceful, and highly organized.