Innovate, inspire and influence as a Customer Operations Manager at Ericsson. Serving as a key conduit between Key Account Managers (KAM) and Service Delivery teams, you will oversee all contract and operational fulfilments towards our customers. This multifaceted role allows for engagement throughout the full life cycle of the commercial process, ensuring performance levels are met or exceeded. As an integral component of the Core-3 engagement team, you're the Contract Fulfilment Responsible (CFR), elevating the customer experience to new heights. Additional responsibilities include involvement in Project Steering Groups corresponding to your commercial tasks, along with facilitating compliance to our organization's directives, environmental and health safety standards, legal obligations and commitment to data security.
What you will do:- Align expectations and track progress among stakeholders, ensuring risk management and focus on contractual deliveries.
- Represent KAMs and Service Delivery organizations within Steering Groups, upholding the financial performance to contracts with focus on cash flow and margins.
- Drive process and tool development, focusing on delivery simplification through the product life cycle management process.
The skills you bring:- Consultative Skills.
- Change and Improvement Management.
- Automation.
- Process Management.
- Business Development.
- Negotiation.
- Service Delivery Business Understanding.
- Customer Relationship Building.
- Data Analytics.
- Financial Acumen.
- Artificial Intelligence (AI).
- Customer Insights.
- Ericsson Portfolio.
- Stakeholder Management.