Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.


We are hiring an experienced Content Writer to write all agent and installer facing SOPs, talk tracks, documents, process flows, content, etc. so they can quickly help the customers resolve issues. In this position, you will engage internal subject matter experts to take content from initial idea through to final deliverable. You will ensure content is high quality and effective when localized to applicable regions.

The successful candidate is prolific with written deliverables and can effectively prioritize competing projects, making trade-offs between depth and completeness as needed. You have experience working with internal partners to move projects forward and remove roadblocks while maintaining a high level of professional communication. You understand that SOPs are ever-changing and will need continuous improvement. You are a critical thinker who steps into your downstream customers shoes to make content engaging and easy to follow. You have an iterative mindset and bring new ideas to the table to improve content quality and internal workflows.

Key job responsibilities
• Write Customer Support and Field SOPs,
policies, documents, process maps, and scripts.
• Research CSA and Installer pain points using
feedback (anecdotes, process gaps, comments)
to inform SOP updates.
• Manage multiple content projects at once,
taking projects from research through to final
deliverable.
• Coordinate deliverables such as source
material and script feedback from internal
subject matter experts, stakeholders, and
colleagues.
• Devise content strategy for new learning
pathways and topics based on research,
content gaps, and existing content
performance.
• Proactively anticipate CSA and Installer needs,
investigate underlying issues, and create short
and long-term documents to bridge the gaps.
• Strong commitment towards goals and
outcomes to ensure completion within
established time frames.
• Proposes content experiments and internal
workflow improvements to improve efficiency
and quality.
• Peer review deliverables from other members
of the team.
• Ability to report on metrics, articulate
timelines, and own management of team tools
(i.e. wiki).
• Assist with general CS and Field team
programs as needed.


Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.