Customer operations specialistAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.
This position reports to

Hub Commercial Operation Manager, MEA

Your role and responsibilities

In this role, you will have the opportunity to work with the Sales teams to develop, implement, and manage the local key accounts strategy focusing on service level and overall customer satisfaction. Each day, you will ensure full compliance with the agreed service levels, through maintaining direct contact with the key accounts. You will also showcase your expertise by ensuring full alignment within customer operations and continuous improvement functions.The work model for the role is: onsiteThis role is contributing to the electrification in Jordan. You will be mainly accountable for:Identifying and selecting the local key accounts with specific requirements related to customer operations, in coordination with the Sales team.Defining and proposing service level targets for the selected key accounts and ensuring their achievement through a structured follow-up process.Measuring and analyzing the selected Key Performance Indicators, periodically and reports issues (if any) and expediting solutions to the resolution owners, in coordination with the Continuous Improvement team.Monitoring the competitors’ activities with the key accounts with respect to customer operations and ensuring that appropriate response strategies are formulated and implemented.

Qualifications for the role

\t5+ years’ experience in customers operations or customers complaints management area\tMotivated self-starter, with a keen interest executing best practices and innovative solutions \tGood command of English\tGood project management skills \tGood SAP hands on experience (Sales Distribution, Material Management)\tStrong personal leadership

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