You work in a team in our office as 2nd level support for operational matters in day-to-day business As a troubleshooter in technical support, you are responsible for Euronet ATMs, identify causes of errors and help resolve them You support our 1st level support and independently solve technical questions by phone or remote access You handle complaints from our customers including escalation management in order to find good solutions in a timely manner You work closely with other departments such as Sales, Contract Management and Finance

Requirements

You have completed vocational training in the IT environment, in the commercial sector or a degree You have initial professional experience in customer service You are characterized by a strong service and customer orientation, supported by a positive and friendly demeanor You are an absolute team player You have very good IT skills (especially Excel and Powerpoint) You organize your time and tasks ideally, work in a structured and independent manner You demonstrate your communication skills on a daily basis on the phone and in emails Good knowledge of English is an advantage

benefits

hybrid work model company pension scheme 29 vacation days Employee discount with exciting cooperation partners such as Sixt, Esprit, Travel etc. Monthly voucher worth over 50€, redeemable at our partners such as Rossmann, IKEA etc.