This is a Customer Operations role within the Supply Chain Customer Operations & Logistics team under Enterprise Operations, supporting the NA Market.  Customer facing role accountable for order execution and backlog management to support customer requirements and enable HPs financial objectives. We put the customer’s experience at the center of everything we do.

Responsibilities:Acts as a first point of contact for customer accounts on daily operational matters.Ensure orders are executed to meet service level agreement and supply chain requirements to deliver exceptional customer experience.Accountable to resolve operational issues that may arise from the end-to-end sales process (Order entry to Invoicing, order status, returns, and deliveries, invoicing, and financial post- sales programs).Engages with other functions and organizations to resolve issues (e.g., Sales, Supply Chain, Logistics, Finance, C&C) as they relate to customer support and process improvements.Drives efforts to optimize current processes, collaborating with other groups within HP to improve day-to-day activities.Represents team as a Subject Matter Expert on internal processes to other functions and organizations.Provide data-based solutions and recommendations to drive business decisions.Accountable and influential for driving cross-functional metric actions and Increase Total Customer Experience (Speed, Predictability). Shipped Not Invoiced, Frictionless, Disputes, etc.Complies with all HP regulatory policies

Education and Experience Required:First level university degree or equivalent experience.Typically, 4-6 years of related experience (e.g., supply chain, customer service, procurement, financial management).

Knowledge and Skills:Strong and assertive communication skills, with ability to convey impact messages clearly (verbal and written)Executive communication - leveraging concise and effective messaging, empathy and listening abilityMastery in English and local languageAdvanced problem-solving with critical thinking/data analytics for decision makingAbility to recognize and summarize the business issue, impact and resolutionsEfficient time management and clear prioritization structureContinuous process improvements & optimizationCustomer centricity and strong partner engagementKnowledge of S4-SAP, Order To Cash processes is requiredStrong knowledge of Microsoft Office (Excel, PowerPoint, etc.)Have a business mindset and end-to-end Supply Chain processes (plan, source, make deliver) to transition from tactical to strategic.Developed conflict resolution skills.Emotional intelligence, growth mindset and resiliencyAbility to make decisions with limited information and translate it into proper level of communication as requiredAutonomy - Ability to Initiate, influence & drive discussions, independentlyChallenge status quo to accelerate business outcomes