MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced **Customer Operations Specialist** to support our fast-growing **Security** division.    MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.  ** ** **WHAT YOU WILL BE DOING:** ** ** ** ** The Customer Operations Specialist plays a critical role in ensuring smooth operational and financial processes within MCA’s Security Division. This position is responsible for managing order bookings, processing billings, supporting sales and service teams, and ensuring accurate financial transactions. Key responsibilities include: + **Order Management & Booking:** + Review and process sales booking packages, including Moves Adds Changes (MAC), Box Sales, Projects, Subscriptions, and Licenses. + Set up projects in the ERP system and manage change control processes. + Work with Sales on booking rejections to ensure timely resolutions. + **Billing & Financial Transactions:** + Process daily billings for Service and Install. + Establish and maintain billing cycles for subscriptions. + Ensure timely collection of invoices by contacting customers and driving collection activities for aged balances. + Contact customers on new billings and proactively manage collection activities. + Accurately post unapplied cash and make necessary billing corrections in collaboration with the Operations team. + Process invoice corrections, credits, and adjustments as needed. + **Subscription & Renewal Management:** + Monitor and manage SLA / SecurePlan expirations and renewals. + Quote and process subscription renewals. + Track software license expirations and facilitate renewal processes. + **Sales Order Support:** + Edit and manage Sales Orders for MAC and Box Sales jobs. + Create No Change ChangeOrders (NCCO) Sales Orders and communicate Sales Order (SO) numbers to project managers for ordering. **WHAT YOU WILL BRING TO THE TEAM:** ** **   We are looking for a detail-oriented professional with strong organizational and communication skills. The ideal candidate will have: + **Experience:** 3-7 years in customer operations, sales support, or related fields such as: + Customer Service + Accounts Payable/Receivable + Purchasing + Sales Operations + **Technical Skills:** + Proficiency in Microsoft Office Suite (Excel, Word, Outlook). + Familiarity with ERP systems (preferred but not required). + **Soft Skills:** + Excellent written and verbal communication skills. + Strong organizational and time-management abilities. + Ability to work independently in a fast-paced environment and manage multiple priorities. + High level of integrity and discretion in handling confidential information. + **Preferred Qualifications:** + Background in accounts receivable, purchasing, or financial operations. + Experience in an office setting within a security, technology, or service-based industry.   **YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:** ** **   + This position primarily requires work in an office setting. + Must be able to sit, stand, and use a computer for extended periods. + Occasional lifting of equipment (up to 15 lbs.) may be required.   While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed.    **TRAVEL REQUIREMENTS:** ** **   + Some travel may be necessary to support company and customer needs. **DIRECT REPORTS:** ** **   + No Direct Reports   ** ** **WHO WE ARE**   Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.     **WHAT WE BELIEVE**   We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.    _NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable_ _accommodations_ _may be made to enable individuals with disabilities to perform essential functions._ ** **   **_Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”_**