Customer Ops Specialist **General Information** Req # WD00078539 Career area: Supply Chain Country/Region: Mexico State: Nuevo León City: Monterrey Date: Friday, February 21, 2025 Working time: Full-time **Additional Locations** : * Mexico - Nuevo León - Monterrey * Mexico - Nuevo León - Monterrey **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** The Customer Ops Coordinator is responsible to support Lenovo customers (Large Enterprise Direct, Mid- Market, Small/Medium Business, Business Partner, Consumer) in a variety of areas including: - Order management (order entry processing, changes on orders, returns management, disputes, etc), - Backlog Management, pulling of and analyzing reports, customer contact, ship support, and working with execution on build requirements/shipment - Pricing/contracts monitoring and processing. Backlog Management, Sales support, Presentation, GSC activities and projects **Additional Locations** : * Mexico - Nuevo León - Monterrey * Mexico - Nuevo León - Monterrey * Mexico * Mexico - Nuevo León * Mexico - Nuevo León - Monterrey , * Mexico - Nuevo León - Monterrey