Carestream is an Equal Opportunity Employer

Carestream is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Applying for a job with Carestream

All Carestream employees must complete the on-line application process. Carestream is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please click accommodations

Requisition ID: 4202 

Position Responsibilities:

o            Assist incoming calls to BOC (Business Ops Center)  from external customers in search of supplies for their radiographic equipment.
o             Maintain fluid communication with the customer whenever necessary through outgoing calls.
o             Guide or process queries in a timely manner for internal/external customers requesting support.
o             Understand and interpret customer needs to ensure customer satisfaction.
o             Provide internal or external customer satisfaction with continuing effort to improve our services.
o             Follow up on customer's complaints helping in the investigation, gather the necessary information until resolution.
o             Update of the essential information files needed for the department’s reports.
o             Be aware of all the internal processes necessary to fulfill in the best way all the purchase requisitions of our external customers.
o             Meet team metrics and service levels.
o             Know and apply the necessary approvals as indicated in the approval matrix, to comply with the processes that require it.
o             Appropriately escalate defects or potential risks to the Team Lead.
o             Detailed tracking of all FCA customer orders until delivery. 
o             Obtain and provide our customers with the necessary documentation as proformas, commercial invoice edition, certifications, etc. for their import processes.
o             Maintain communication with the different areas of the company to guarantee export shipments.

Required Skills & Education:

-             High School Diploma
-             Oral and written communication
-              Analytical, Problem solving
-              Proactive thinking, Self-management
-              Teamwork
-              Customer friendly

Desired Skills: 2 years' experience in COS LATAM (Customer Order Service) International Commerce Bachelor Degree Export processes experience SAP knowledge Export processes experience English language skills

Carestream is an Equal Opportunity Employer

Carestream is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Applying for a job with Carestream

All applicants must complete the on-line application process. Carestream is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please click accommodations

Requisition ID: 4202