Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

As the Customer Partner, you will be responsible for growing the market share and achieving sales goals for the assigned territory.  You will be responsible for executing the sales process, ensure operation effectiveness and efficiency, with proficient interpersonal and communication skills, and providing effective solutions to establish and maintain relationships that result in customer satisfaction, retention and acquisition.

You demonstrate personal purpose around improving the healthcare ecosystem thinking from an enterprise level, beyond boundaries and borders, to bring the best possible outcomes to the health environment; creating better health outcomes for more patients faster, and by bringing a strong entrepreneurial mentality with outstanding partnering capabilities. 

Location: Central Based, covers Central & Perak

In this role, you will

Account Management

Responsible in solution/technical/consultative selling. Leads sales process including prospecting, qualification, quantification, needs assessment, competitive differentiation, presentation, closing, contracting and implementation and ensuring after sales support is maintained and of the highest standard.

Build long-term value-based relationships through continuously uncovering customers’ changing needs, improving customer experience, anticipating new opportunities for their business in the future and adding values through creative solutions / products

Develop and build strategic engagement and partnering with KOLs and relevant stakeholders in key accounts. Be a partner/consultant in shaping their plans, decisions and supporting their professional objectives to achieve RDMY  business strategy and goals.

Identify and develop business opportunities within the area of responsibility and collaborate across teams to ensure attainment. Implement a sales management process to assist the team in identifying and prioritizing customers and prospects.

Responsible for developing and leading implementation of annual territorial plans with the goal of achieving sales objectives and future growth. Identify new accounts in line with the marketing strategy.

Retain, extend and acquire customers and accounts through effective identification of opportunities and the creation and implementation of solutions. Responsible for profiling accounts, placing RDMY in the strongest position to win tenders and new accounts.

Participate in relevant marketing events/exhibition/trade. Responsible for arranging and conducting relevant training or presentation sessions for customers.

Strong knowledge of assigned product portfolio to manage sales process, involving cross function team’s expertise, as needed

Promote co-positioning of cross-BA products, where applicable, with the objective to maximize RDMY total revenues and profitability

Collaborate effectively with other internal cross functions and stakeholders to ensure needed sales support and delivery of programs/products.  

Who you are

You are someone who are/have:

Commercial awareness and product knowledge. Good critical thinking and problem solving skills with strong client-facing, communication, negotiation and influencing skills

Team player demonstrated by the ability to receive and provide feedback professionally, thrive and collaborate in a cross-functional and fast changing environment 

Proficient in Global Deal Calculator (GDC) in preparing sales proposal.

Bachelor or Master Degree in Health/Science/Medical disciplines from a reputable University

Preferably, at least 1 year of related experience in a similar industry. IT and people management experience will be an added advantage. Marketing and business development experience will be a beneficial

Ability to travel interstate as required by the position. Possess a valid Malaysian driver’s license

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.