**Job Description** **Where you’ll work:** Guatemala City, Guatemala. **Accounting and Finance at GoTo** The Accounting and Finance team is essential to our business. While the specific roles may vary, one thing is certain – you will be at the center of our organization and an integral part of the team responsible for ensuring the efficient financial management and financial controls necessary to support all our business activities. This is where you make an impact. **Your Day to Day** **As a Customer Payment Support Specialist, you would be working on** + Outbound Collection Activities --- You will initiate engagement with our customers through outbound emails and calls + Solving Customer Disputes --- You will support our customers through efficient and timely dispute management and resolution + Portfolio Management & Strategy --- You will be responsible for analyzing the portfolio for large and aged balances and setting a strategy to ensure sustained aging health + Interdepartmental Collaboration --- You will be collaborating with other departments daily to solve customer disputes and answer customer inquiries. **What We’re Looking For** **As a Customer Payment Support Specialist your background will look like** + 2y+ experience in a customer support or finance role in a BPO environment + 2y+ experience in fields such outbound sales, collections, account receivables and/or billing + Ability to thrive while managing high transactional volumes. + Self-motivated, resourceful individual who excels at communication and collaboration + Great negotiation skills + Advanced English skills (85% written and spoken) + Flexibility in schedule to accommodate different time zones. You’ll be working towards a shared goal with an open-minded and cohesive team that is very much the sum of its parts. At GoTo, we’re passionate about growing a diverse and inclusive work ecosystem because unique takes make us a stronger company, and Stronger Together. We’re committed to creating an inclusive space for everyone, no matter what. That’s how we’ll **Be Real** , **Think Big** , **Move Fast** , and **Keep Growing** along the way. Learn more (https://www.goto.com/company/corporate-responsibility) . GoTo’s flexible-work software – including GoTo Connect, GoTo Resolve, Rescue, Central, and more – is built for small and medium-sized business IT departments, but powerful enough for the enterprise. By building its secure, easy-to-use software, GoTo is committed to ensuring the time at work is well-spent so that time outside of work is better spent. With over 3,000 global employees and over $1 billion in annual revenue, the remote-centric company’s physical headquarters is in Boston, Massachusetts, with additional offices and thousands of home offices in North America, South America, Europe, Asia, Australia, and beyond. GoTo, Inc. is committed to providing equal opportunity in employment to all employees and applicants for employment. No employee or applicant shall be discriminated against in the terms and conditions of employment on the basis of race, color, religious creed, gender, sex, pregnancy, religion, marital or domestic partner status, age, national origin, ancestry, physical or mental disability (including AIDS/HIV), medical condition, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, application for or denial of family and medical care leave and/or pregnancy disability leave, or any other basis protected by federal, state or local law or ordinance or regulation. GoTo, Inc. also prohibits discrimination based on the perception that anyone has one of these characteristics or is associated with a person who has or who is perceived as having any of those characteristics.