Job Description

Where you’ll work: Guatemala City, Guatemala.

Accounting and Finance at GoTo

The Accounting and Finance team is essential to our business. While the specific roles may vary, one thing is certain – you will be at the center of our organization and an integral part of the team responsible for ensuring the efficient financial management and financial controls necessary to support all our business activities. This is where you make an impact.

Your Day to Day

As a Customer Payment Support Specialist, you would be working on

Outbound Collection Activities --- You will initiate engagement with our customers through outbound emails and calls

Solving Customer Disputes --- You will support our customers through efficient and timely dispute management and resolution

Portfolio Management & Strategy --- You will be responsible for analyzing the portfolio for large and aged balances and setting a strategy to ensure sustained aging health

Interdepartmental Collaboration --- You will be collaborating with other departments daily to solve customer disputes and answer customer inquiries.

What We’re Looking For

As a Customer Payment Support Specialist your background will look like

2y+ experience in a customer support or finance role in a BPO environment

2y+ experience in fields such outbound sales, collections, account receivables and/or billing

Ability to thrive while managing high transactional volumes.

Self-motivated, resourceful individual who excels at communication and collaboration

Great negotiation skills

Advanced English skills (85% written and spoken)

Flexibility in schedule to accommodate different time zones.

You’ll be working towards a shared goal with an open-minded and cohesive team that is very much the sum of its parts. At GoTo, we’re passionate about growing a diverse and inclusive work ecosystem because unique takes make us a stronger company, and Stronger Together. We’re committed to creating an inclusive space for everyone, no matter what. That’s how we’ll Be Real, Think Big, Move Fast, and Keep Growing along the way.

Learn more.