Job Description SummaryThe Customer Performance Manager is responsible for administering and managing services contract fulfillment and execution. CPM will work with Customers, GE Service Site Managers and Service Directors as well as responsible for Operation and Maintenance Agreement contract performance. CPM is responsible to work with the services operations and execution teams to ensure contract scope is executed in a timely fashion. The Customer Performance Manager leads the relationship within their portfolio of key customers and coordinates regular relationship rhythm with internal stakeholders.

Job Description

Essential Responsibilities

Customer relationship and issue managementContract technical / maintenance compliance and service fulfilment strategyContractual opportunity development (incl. business development opportunities) and risk identification (incl. risk profiling and mitigations)Synchronizing Customer and Contract events / demand with internal functions such as Field Service, Sourcing and EngineeringContract financial and contractual performanceCash collection, receivables management and concessions administrationContract technical / maintenance compliance and service fulfilment strategy

Qualifications, Requirements & Experience

At least 5 years’ experience within Wind Maintenance sector or other energy or industrial segmentsAt least 5 years experience managing subcontractorsAt least 5 years’ experience with multi-year and transactional contract interpretation and managementParts, Repairs and Service offerings and fulfilmentInsurance and bank/parent guaranteesEquipment operations/maintenance/overhaul/upgrade requirements and recommendationsUpgrades, Emergent Work offerings and fulfilmentAssessments and mitigation strategies for commercial and fulfilment risk

Desired Characteristics

Wind industry or comparable energy technology experience.Fluent EnglishCustomer focused: Excellent communication, presentation, and interpersonal skill.Fluent knowledge of commercial, finance, legal and related regulations, and law.Proficiency in computer application skills.Exposure to regulators (particularly safety regulators) is desirableA good teamwork leader in a dynamic, energetic, and complex environment, equipped with quick learning capability and ownership.Self-motivated and able to work under high pressure

Additional Information

Relocation Assistance Provided: Yes