Forvia, a sustainable mobility technology leader

We pioneer technology for mobility experience that matter to people.

Your mission, roles and responsibilities

As a customer contact, responsible for FSVAP(FCE) product quality, change management, problem analysis, make report.

You will responsible to obtain precise information for quality improvement in cooperation with manufacturing process and R&D team by 
•    Recognize actual situation how to use our products through customer evaluation or market information to sustain and improve customer satisfaction. 
•    Fault analysis of suspected units with using FTA and/or other quality tools to define the root cause and implement counter measure
•    Cooperate with R&D and manufacturing to conduct analysis and soonest problem solving.
•    Warranty claim analysis to judge applicability and proper cost payment.

Global Key account center 
•    As a part of global team (China, Thai, Europe and North America), you need to support local site interims of analysis and communicate with customer.

Reporting to : Manager of Customer Experience, Service & Warranty
 

Your profile and competencies to succeed

•    (Nice to have) Knowledge of ISO, IATF,8D Report.
•    Analytical, problem solving, information gathering skills are must.
•    Strong verbal and written communication ability both in Japanese and English
•    Adaptability to global setup with respect to diversity
•    Self motivated, collaborative, proactive and positive attitude
•    Entrepreneurship/Autonomy/Accountability

Qualifications  

•    Education Level Bachelor and above
•    English Business Level
•    Japanese Business Level

Experience:

•    Minimum 3 years working experience in quality for related industry. 
•    Minimum 1 year working experience as customer window
•    Extensive knowledge on semiconductors / electric components / module components and related technology, manufacturing cost, industry trend
•    Experience of FTA analysis, APQP, PPAP
 

 

What we can do for you At Forvia, you will find an engaging and dynamic environment where you can contribute to the development of sustainable mobility leading technologies.  We are the seventh-largest global automotive supplier, employing more than 157,000 people in more than 40 countries which makes a lot of opportunity for career development. We welcome energetic and agile people who can thrive in a fast-changing environment. People who share our strong values. Team players with a collaborative mindset and a passion to deliver high standards for our clients. Lifelong learners. High performers. Globally minded people who aspire to work in a transforming industry, where excellence, speed, and quality count. We cultivate a learning environment, dedicating tools and resources to ensure we remain at the forefront of mobility.  Our people enjoy an average of more than 22 hours of online and in-person training within FORVIA University (five campuses around the world) We offer a multicultural environment that values diversity and international collaboration. We believe that diversity is a strength. To create an inclusive culture where all forms of diversity create real value for the company, we have adopted gender diversity targets and inclusion action plans. Achieving CO2 Net Zero as a pioneer of the automotive industry is a priority: In June 2022, Forvia became the first global automotive group to be certified with the new SBTI Net-Zero Standard (the most ambitious standard of SBTi), aligned with the ambition of the 2015 Paris Agreement of limiting global warming to 1.5°C. Three principles guide our action: use less, use better and use longer, with a focus on recyclability and circular economy. Why join us

FORVIA is an automotive technology group at the heart of smarter and more sustainable mobility. We bring together expertise in electronics, clean mobility, lighting, interiors, seating, and lifecycle solutions to drive change in the automotive industry.

With a history stretching back more than a century, we are the 7th largest global automotive supplier, employing more than 157,000 people in 43 countries. You'll find our technology in around 1 out of 2 vehicles produced anywhere in the world.

In June 2022, we became the 1st global automotive group to be certified with the SBTI Net-Zero Standard. We have committed to reach CO2 Net Zero by no later than 2045.

As technological innovation and the need for sustainability transform the automotive industry, we are ideally positioned to deliver solutions that will enhance the lives of road-users everywhere.