Job Title: Customer Quality Engineer Job Description Responsibilities: - Prioritize actions for Six Sigma quality projects using methodologies including Voice of Customer (VOC), Measurement Systems Assessment (MSA), Failure Mode Analysis (FMEA), Design Failure Modes and Effects Analysis (DFMEA), Cause and Effect (C&E), and Control Parameter Management (CPM). - Perform internal audits to ensure compliance with ISO 9000 and ISO/TS standards. - Support Advanced Product Quality Planning (APQP) and Product Part Approval Process (PPAP) on new product launches and current product changes by identifying potential failures due to supplier issues. - Perform quality reviews of catalyst design-FMEA for compliance with stated customer requirements, specifications, and quality records. - Analyze, compile, review, and regularly report customer quality metrics. - Manage self-assessment audits as specific CSR. - Ensure appropriate and timely communications of Continuous Improvement Process (CIP) programs to the customer to support effective and appropriate change management, in accordance with agreed-upon customer requirements. - Ensure information flow related to customer returns to appropriately address design (hardware and software), manufacturing, packaging, and logistics causes. - Complete other projects and activities as assigned by Customer Quality Sr. - Will be 50% on the floor and 50% at the desk; floor activities will be directly with leaders/supervisors. - Will require bi-weekly trips to customers within driving distance in Michigan, Illinois, Indiana, etc. Hard Skills + Strong quality engineering experience + Plastic injection molding experience, preferably from an automotive environment + Root cause and quality documentation experience + Proficient in Excel Work Site This is a fully on-site position in Mansfield, Ohio. Work Environment Working within the Quality team of 16-20 people. Will be the point of contact when it comes to communicating with customers regarding Quality. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.