**9833BR** **PRS Facility Location:** Muncie, IN Locomotive - 293 **Job Purpose:** The Customer Quality Engineer will work within the production team environment to control and maintain all aspects of the quality assurance program such as: establishing audit criteria & schedules, establishing and monitoring facility quality metrics and championing problem solving activities through a structured format. **Req ID:** 9833BR **Company Description:** Railroads transport goods and people millions of miles every day. At Progress Rail, we believe in going the distance with them. We are looking for talented and innovative team players to address the challenges of the rail industry today, ensuring success for the future. Build a long-term career with opportunities for growth and advancement as part of a vibrant network of close to 200 global locations. Our innovative team members work together to forge the bridge between ideas and success! As a Caterpillar company, Progress Rail is an integrated rolling stock and infrastructure provider, delivering a full range of products and services to domestic and international railroad customers. Our customers enjoy one-stop shopping and comprehensive railway solutions – whether it rolls on the rail or is the rail itself. From locomotives, transit, freight cars and engines, to tracks, signals and advanced technology, we ensure customers can count on us to meet their needs. Learn how we keep our customers rolling by following us on Facebook, Twitter, Instagram, YouTube and LinkedIn, and by visiting progressrail.com . **Education / Training:** • Bachelors degree in related field preferred plus minimum of three years of quality experience or equivalent experience required. **Job Title:** Customer Quality Engineer **City:** Muncie **Key Job Elements:** • Ensure that safe work procedures are followed by all employees; • Assess potential safety problems and take preventative action; • Safety incidents reviewed and acted upon to prevent future occurrences; • Conduct monthly safety meetings with hourly employees; • Ensure that quality procedures, work instructions, and inspection operating instructions are followed; • Follow-up and assist “customers” with quality related problems (customers may include both internal (e.g. production supervisor) or external (e.g. railroad, field service); • Lead and assist in correction action; • Assess potential problems and take appropriate action; • Verify suspect supplier parts to print, as well as make disposition on rework / scrap components; • Make recommendations to supplier on potential process improvements / best practices; • Clearly communicate (via phone & email) with vendors. regarding non conforming material; • Coordinate return of defective material and replacement stock; • Follow up on clean points from the supplier; • Schedule and efficiently allocate manpower to adhere to Master Scheduling production plan; • Prioritize workflow to ensure customer satisfaction; • Arrange to have vendor on-site for containment activities when deemed necessary; • Assess and manage manpower requirements; • Develop/implement ideas that encourage innovation and continuous improvement; • Establish a working relationship with union representatives and resolve contractual issues or employee complaints on a timely basis; • Utilize Timekeeping System (Empower) to track and schedule payroll related information such as regular work hours, vacation, overtime, etc.; • Use Attendance Management program to track and respond to any issues; • Work on special projects as required. **Qualifications and Experience:** • Working with a quality program compliant with ISO9001:2000; • Root Cause Problem Solving; • Effective communications skills (written and verbal); • FMEA, DOE, SPC, Kaizen, APQP, or other manufacturing quality tools and measurements; • Leadership; • Lean Manufacturing; • Production Systems implementation; • Locomotive Operations; • SAP, Imagesite. **EEO:** Equal Opportunity Employer – Race/Color/Sex/Religion/National Origin/Sexual Orientation/Gender Identity/Vets/Disabilities **Benefits:** + Competitive Salary + 401(k) plan with up to 6% company match (no waiting period with immediate vesting) + Medical/Dental/Vision/Life/Disability Insurance + Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money + Flexible Spending Accounts + Paid Vacation + Paid Holidays + Paid Time-Off (PTO) + Employee Assistance Plan + Education Assistance Program + Employee Recognition Programs + Site specific Production and Incentive Plans + Site specific Step and Skill Level Wage Adjustment Plans + Site Specific Relocation and Sign-on Bonus Programs _*Benefits eligibility varies by job position, full-time/part-time and regular/temporary status. The provisions of the plan documents control such benefits._ **Job Category:** Quality **State::** Indiana